topic Re: Free double data text in Mobile Data

Free double data text

janamor — Fri, 14 Jul 2023 18:14:47 GMT

I received a text offering me double data as an EE and BT customer. 150 replied saying I have now got it but I can’t see it on my account! How long does it take to be activated please? Thank you.

Re: Free double data text

Alex_M — Fri, 14 Jul 2023 18:20:19 GMT

Hi @janamor

You will see the double data appear in your next billing cycle.

Thanks,

Alex

Re: Free double data text

janamor — Fri, 14 Jul 2023 18:54:42 GMT

Sent from my iPhone

Re: Free double data text

Leanne_T — Sat, 15 Jul 2023 06:27:19 GMT

Hi there @janamor

Thanks for coming here.

The double data should be added within 24 hours.

is this now showing in your My EE app?

Leanne 🙂

Re: Free double data text

janamor — Sat, 15 Jul 2023 07:41:13 GMT

Hi. No it’s not showing. I had another reply saying it will update in 24 days when my account updates. I’m really confused now!

Sent from my iPhone

Re: Free double data text

Leanne_T — Sat, 15 Jul 2023 07:46:35 GMT

I would suggest giving us a call on 150 and the team can check your account and let you know when your double data will start @janamor

Leanne 🙂