topic Re: My GB is gone in Mobile Data

My GB is gone

Marcin69 — Sat, 10 Jun 2023 11:47:17 GMT

I topped up my account yesterday. Billing time is over today. The account was topped up and the saved GB disappeared.

Re: My GB is gone

Northerner — Sat, 10 Jun 2023 13:42:53 GMT

Hi @Marcin69

Restart your device and then text BA to 150. What does it say?

Thanks

Re: My GB is gone

Marcin69 — Sat, 10 Jun 2023 20:18:10 GMT

it said £10 paid in and 8GB transferred from last month. Pity. 80GB went down the drain.

Re: My GB is gone

Katie_B — Sun, 11 Jun 2023 07:34:28 GMT

Hi @Marcin69.

Is this rolled over data that has disappeared?

Katie

Re: My GB is gone

Marcin69 — Sun, 11 Jun 2023 07:39:31 GMT

The saved 80gb is gone. transferred 8gb. I would prefer the opposite 😀

Re: My GB is gone

Lottiemactottie — Fri, 14 Jul 2023 08:43:04 GMT

Same thing has been happening to me

I gifted 15 gb to my daughters sim and within hours it had gone. Nothing to do with passwords because we don’t need to change the password the week before.. when I called EE, they told me that 70% had gone on Netflix and listed all the other percentages of use. We don’t have iTunes or Facebook so how could we have use that? We watched one hour of Netflix and that doesn’t use 10gbs

I’ve heard this has been happening to other people too. When I called EE, they weren’t that helpful.

Re: My GB is gone

Katie_B — Fri, 14 Jul 2023 10:35:52 GMT

Hello @Lottiemactottie.

Welcome to the community.

I am sorry to hear this, did you notify our technical care team that you don't have access to iTunes or Facebook?

Was anything else advised from our technical care team?

Speak soon,

Katie