topic Re: why is data gifting always showing error messages? in Mobile Data

why is data gifting always showing error messages?

rsw1953 — Wed, 12 Jul 2023 15:03:05 GMT

Why is it a constant battle to gift data these days? Error messages constantly - try again later.

Re: why is data gifting always showing error messages?

Leanne_T — Wed, 12 Jul 2023 15:43:59 GMT

Hi @rsw1953

Thanks for coming back to the community.

Do you get the same message using the My EE app and My EE account online?

Thanks.

Leanne.

Re: why is data gifting always showing error messages?

Chris_B — Wed, 12 Jul 2023 17:12:54 GMT

@rsw1953 Try clearing your device cache

Re: why is data gifting always showing error messages?

Trappa — Thu, 13 Jul 2023 14:02:29 GMT

Mine is the same it never allows me to gift data

Re: why is data gifting always showing error messages?

Leanne_T — Thu, 13 Jul 2023 14:03:53 GMT

Hi @Trappa

Are you using the My EE app or My EE account online?

What error message shows when you try and gift data?

Leanne 🙂

Re: why is data gifting always showing error messages?

rsw1953 — Tue, 18 Jul 2023 07:06:26 GMT

Hi - sorry for the delay in replying, but the problem persists.

I use my EE account online via my laptop. This always used to be a simple operation but is now always returning error messages which is time consuming and very hit and miss. This is something that has been more of a problem over the last few months.

Re: why is data gifting always showing error messages?

rsw1953 — Tue, 18 Jul 2023 07:09:58 GMT

We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.

But when you try again later the same message keeps popping up. Very frustrating.

Re: why is data gifting always showing error messages?

Alex_M — Tue, 18 Jul 2023 07:12:07 GMT

Hi @rsw1953,

Did you try @Chris_B's suggestion of clearing your browser cache and cookies?

How-to: https://community.ee.co.uk/t5/General-Chit-Chat/How-to-clear-browser-cookies-cache-and-data/td-p/1266977

Thanks,
Alex

Re: why is data gifting always showing error messages?

rsw1953 — Tue, 18 Jul 2023 07:25:16 GMT

Thanks for your suggestion, but unfortunately the problem remains despite clearing my browser cache and cookies.

Re: why is data gifting always showing error messages?

Leanne_T — Tue, 18 Jul 2023 07:27:13 GMT

Hi @rsw1953

Thanks for trying, if this problem remains please call us on 150 and our mobile care team can get this looked into in more detail for you to get this resolved.

Leanne 🙂

Re: why is data gifting always showing error messages?

Chris_B — Tue, 18 Jul 2023 07:28:14 GMT

@rsw1953 If this is happening on your online account you need to call customer services and request an account reset.

Re: why is data gifting always showing error messages?

rsw1953 — Tue, 18 Jul 2023 07:32:12 GMT

Thanks for the suggestion. This is just so time consuming to resolve!

Re: why is data gifting always showing error messages?

Leanne_T — Tue, 18 Jul 2023 07:34:44 GMT

Hi @rsw1953

This will need to be looked into, please call us on 150 when you get the chance and the team will be happy to help 🙂

Leanne.

Re: why is data gifting always showing error messages?

rsw1953 — Tue, 18 Jul 2023 07:40:28 GMT

OK so here's an update. Having struggled with gifting data via my laptop I took someone's advice to try using the app......and hey presto!!! - it worked first time. Let's hope this continues. I will ring 150 to see if there is a solution to why the problem persists when trying to do this online - I'm an oldie, so prefer the bigger screen!! - but at least it would appear to have solved the problem and narrowed down the issue to being an online one.

Thanks for various suggestions and help.

Re: why is data gifting always showing error messages?

Leanne_T — Tue, 18 Jul 2023 07:58:56 GMT

Hi @rsw1953

Thanks for trying and letting us know the app is working for you.

If you can call us the team will certainly help with your online My EE account 🙂

Leanne.