topic Re: Very slow internet speed on mobile in Mobile Data

Very slow internet speed on mobile

Jaymax — Wed, 12 Jul 2023 07:17:43 GMT

Hi. I’m using monthly 10GB plan but the internet speed is awful . Speed between 3Mb to 7Mb always, no matter at home or anywhere. Any suggestions?

Re: Very slow internet speed on mobile

Leanne_T — Wed, 12 Jul 2023 09:37:10 GMT

Morning @Jaymax

Thanks for coming here.

What device are you using?

Have you reported this on our EE Coverage & Network Status Checker?

If you select 'check status' this will show you if we have any reported issues for the area and if not you can report this to our network team.

Leanne 🙂

Re: Very slow internet speed on mobile

Jaymax — Wed, 12 Jul 2023 12:06:46 GMT

I am using iPhone 11

Re: Very slow internet speed on mobile

Leanne_T — Wed, 12 Jul 2023 12:23:03 GMT

Have you tried resetting the network settings? @Jaymax

To do this go into, Settings > General > Reset > Reset Network Settings only, this will restart the phone and remove any saved WiFi passwords you may have.

Leanne.

Re: Very slow internet speed on mobile

Jaymax — Wed, 12 Jul 2023 17:27:38 GMT

Yes I did, but now it’s getting worse, keep disconnecting.

Re: Very slow internet speed on mobile

Leanne_T — Wed, 12 Jul 2023 17:29:31 GMT

Thanks @Jaymax

In this case, please report this to our tech gurus by calling 150, they will get this looked into in more detail for you.

Leanne 🙂

Re: Very slow internet speed on mobile

bristolian — Wed, 12 Jul 2023 17:47:09 GMT

Is this a recent problem?