topic Seeing Data Abroad in Mobile Data

Seeing Data Abroad

mrhackenbacker — Sun, 25 Jun 2023 20:13:14 GMT

Why will EE not allow me to see my data on my account when abroad?

Re: Seeing Data Abroad

Leanne_T — Mon, 26 Jun 2023 07:14:17 GMT

Hi @mrhackenbacker

Thanks for coming here.

Are you looking to view your remaining data allowance?

If so, can you access your My EE account?

Leanne 🙂

Re: Seeing Data Abroad

XRaySpeX — Mon, 26 Jun 2023 13:44:47 GMT

Where are you?

Re: Seeing Data Abroad

mrhackenbacker — Tue, 04 Jul 2023 15:02:57 GMT

Leanne,

No, I couldn't se on App or by logging onto the website. 😞

mrhackenbacker

Re: Seeing Data Abroad

James_B — Tue, 04 Jul 2023 15:54:10 GMT

Hi @mrhackenbacker,

Are you trying to view your remaining UK data or the data remaining from a roaming data add-on?

Where are you roaming?

James

Re: Seeing Data Abroad

mrhackenbacker — Tue, 04 Jul 2023 16:18:25 GMT

I was in Turkey. I didn't want to use Roaming just wanted to move data for rest of family who were in UK.

I was away with someone else who had exactly the same problem as me with there EE account.

I had phoned EE before to make sure I would be able to move data whilst abroad. Was told as long as I was on WIFI it would be fine. Sadly, this was not the case. Just get a message saying "Something went wrong and we cannot show you remaining data at the moment. We are sorry about this. Please try again in a few minutes."

I did tens of time, but got the same message. System clearly not working as it should.

Re: Seeing Data Abroad

XRaySpeX — Tue, 04 Jul 2023 16:24:51 GMT

@mrhackenbacker : When was your billing date?

If you are in a country, like Turkey, where you cannot use your own UK allowances when your billing date occurs, you can no longer gift data until you return to UK.

Re: Seeing Data Abroad

mrhackenbacker — Tue, 04 Jul 2023 16:52:12 GMT

This was not what I was advised by EE when I contacted them before my trip. 😞

They need to flag this to Users as it is a real problem if your renewal date comes up whilst you are away.

Thanks for your input though.