topic Re: Re: No mobile data service in Mobile Data

Re: No mobile data service

tlm14 — Sun, 02 Jul 2023 07:14:30 GMT

Hi. this happens to me too. most recently last night at a concert which meant I couldn't use social media or check train times etc. I also lost phone signal twice and had to switch off my phone to get it back. How can I stop this from happening?

Re: Re: No mobile data service

Christopher_G — Sun, 02 Jul 2023 09:27:20 GMT

Hi @tlm14

This sometimes happens when there's a large gathering of people due to network congestion. Has it been OK since?

Chris

Re: Re: No mobile data service

tlm14 — Sun, 02 Jul 2023 14:54:34 GMT

Hi Chris. It has been fine since. Is there any way to avoid this happening, is there a setting I change on my phone?

thanks

Re: Re: No mobile data service

Christopher_G — Sun, 02 Jul 2023 14:58:28 GMT

It sounds like it could have just been down to congestion on the network, due to the amount of people connected, @tlm14.

You phone will automatically search for the best available network.

Chris

Re: Re: No mobile data service

bristolian — Sun, 02 Jul 2023 18:02:30 GMT

Within the UK, your EE phone will only connect to EE. However, EE's 4G service is provided across multiple frequency bands with different characteristics.

Sometimes an onscreen signal bar that appears to be varying whilst the phone is static, can be bouncing between these bands depending on network loading and other signal quality measurements. This is perfectly normal.