topic Re: Subscription Pack £20, 50GB in UK and EU in Mobile Data

Subscription Pack £20, 50GB in UK and EU

Mcaux — Wed, 28 Jun 2023 19:02:19 GMT

Hi,

I've got a subscription packs that supposedly gave me 50gb data to use in UK and EU. I'm in France and then heading to Spain and I can't use my data even though ( renewed today) I received a text message that my data could be use in UK and EU.

Am I doing something wrong? Please advise

@datam @roaming

Re: Subscription Pack £20, 50GB in UK and EU

XRaySpeX — Wed, 28 Jun 2023 19:17:48 GMT

Did you buy the £2.50 /day or the £10 /week roaming add-on that the msg from EE offered you?

There is a FUP of 25GB per month on PAYG when roaming.

Re: Subscription Pack £20, 50GB in UK and EU

Chris_B — Wed, 28 Jun 2023 19:19:30 GMT

@Mcaux You can use up-to 25Gb of data per month on PAYG when roaming

Have you tried just restarting the device?

Re: Subscription Pack £20, 50GB in UK and EU

Mcaux — Wed, 28 Jun 2023 19:38:15 GMT

Thank you @Chris_B .

Yes. I did restarted the mobile twice in case it needed to refresh the network and nothing happens.

Re: Subscription Pack £20, 50GB in UK and EU

Mcaux — Wed, 28 Jun 2023 19:42:02 GMT

No, I haven't bought anything besides the £20 Subscription pack which was renewed today with the following confirmation text message : "

Great news, now you can use your Pack, Free Boost and add-ons in the UK & while roaming in the EU including SPAIN at no extra cost. If you don't have any of these then standard UK rates apply: calls cost 35p/min and texts 15p each. Picture messages cost 40p.
Calls from SPAIN to countries outside the EU are £1.20/min and texts 50p each.
For more info visit

Re: Subscription Pack £20, 50GB in UK and EU

Christopher_G — Thu, 29 Jun 2023 13:25:25 GMT

Have you tried manually connecting to a network, @Mcaux?

Chris