topic Re: My mobile data in Mobile Data

My mobile data

sarahjh7 — Mon, 05 Jun 2023 04:05:59 GMT

I have 25gb of data a month. Always had the same contract. The past few months since January I am now using up my mobile data before the end of the month, which has never ever happened before. for example my allowance renews on the 27th of each month and I have already used 80% in 10 days this month? My usage isn’t anymore than pre Christmas, I don’t have any answers to why all of a sudden I am running out within days of allowance refresh. I phoned EE and they said Instagram stories take up a lot of data but I always looked at them pre Christmas too!I have turned everything off mobile satay other than essential apps, but doesn’t help. I am adamant that something else is happening or someone is stealing my data.it is getting ridiculous now.

Re: My mobile data

Leanne_T — Mon, 05 Jun 2023 08:13:24 GMT

Morning @sarahjh7

Thanks for coming here.

Do you use WiFi when at home?

Which device are you using?

Have you changed the device recently?

Leanne 🙂

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 05:18:29 GMT

I added had 54 mb Data 3 days ago and added 100mg boost. I am now being advised/show that I have NO data. WHY?

Re: My mobile data

Christopher_G — Thu, 29 Jun 2023 07:01:52 GMT

Hi @Basca5

Welcome to the community.

Are you abroad or in the UK?

Chris

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 07:09:13 GMT

I live in the UK and have not been out of the country in over 6 months

Re: My mobile data

Christopher_G — Thu, 29 Jun 2023 07:11:24 GMT

OK, thank you, @Basca5

Those are relatively small allowances, that's the reason why I was asking about being abroad, in case they were roaming add-ons.

Were they definitely 54MB and 100MB add-ons?

Chris

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 07:28:13 GMT

Yes! I responded to '150' for my free DATA boost of 100MB on Monday 26 June. At 14.16 I received confirmation that this would be added to my pack straight away.
Onl Tuesday 27th June at 18.49 I received another 150 notification stating that I have used 80% of my data, etc, then followed by Don't worry, you'll get a text when you hit 100%
at 18.44 on Wednesday 28th June I received a 150 alert stating "You've used all the data from your pack"

Re: My mobile data

Christopher_G — Thu, 29 Jun 2023 07:31:40 GMT

OK, thanks @Basca5

What is it that you use your phone for, mobile data-wise? To give you a point of reference, watching a video on YouTube could use 100MB in less than half an hour, depending on the video quality.

Chris

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 07:43:13 GMT

My phone is used mainly to What'sApp, Message, occasionally FaceBook and check emails (I rarely use the phone to reply) I also take the occasional photograph or video by mistake. I wouldn't even know where to start with Netflix or anything else.

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 07:55:20 GMT

My useage has never been excessive. I WhatsApp, Message, Messenger, Accept emails but rarely respond that way, have limited Facebook use though do occasionally use Goggle. I mainly use a home computer for everything. I do not have Netflix or anything else on my phone.

Re: My mobile data

Christopher_G — Thu, 29 Jun 2023 08:17:49 GMT

It sounds like it could be an accumulation of all of those things, @Basca5

If someone sends you a picture or video on WhatsApp, or you watch a video on Facebook when you're not connected to WiFi, it will be deducted from your allowance.

The best way to keep track of it is by going into your phone's Mobile Data settings and reset the statistics. It will show you how much mobile data has been used on each app since it was last reset.

Chris

Re: My mobile data

Basca5 — Thu, 29 Jun 2023 10:49:53 GMT

Many thanks Christopher. Yes, indeed, somehow Facebook notifications had been switched on (? my grandson) and this is what had 'eaten' all the data. It has now been switched off so, hopefully, no more data problems in the near future.
Your help has been much appreciated.

Re: My mobile data

Christopher_G — Thu, 29 Jun 2023 11:18:21 GMT

Fingers crossed, @Basca5 🙂

Thanks for coming back to let us know.

Chris

Re: My mobile data

SMcNally93 — Sun, 03 Sep 2023 22:53:59 GMT

Did you get to the bottom of this issue?

I feel like the last 3-5 month I have been close to my data limit or have had to buy an add on and this has never happened to me before. My circumstances haven’t change whenever I’m at home I’m connected to the WIfi and my average monthly data usage with my last network provider was between 8-10Gb. Why is this happening?

Re: My mobile data

Christopher_G — Mon, 04 Sep 2023 06:49:30 GMT

Hi @SMcNally93

Welcome to the community.

You can usually keep track of your data usage in your phone's settings. I'd recommend resetting the data counter at the beginning of your billing period. Then you'll be able to see which apps use the most data. It may not be 100% accurate, but it will give you a good idea of where the data is being used.

Chris

Re: My mobile data

Basca5 — Mon, 04 Sep 2023 07:38:12 GMT

Hi sarahjh7

Yes, I did get to the bottom of my data being eaten and it was NOT Facebook! It appears that EVERY program I had on my phone was updating more or less simultaneously - Emails, Google, Microsoft,.... you name it, it was updating and using huge amounts of data to do so. Unfortunately I discovered this AFTER I my upped my payment plan to stop having to use add on data. Now that the upgrades appear to have finished, my useage has dropped back to almost pre upgrade level.

Re: My mobile data

dickytwo — Mon, 04 Sep 2023 19:56:42 GMT

Guys, this is not an app issue. Unfortunately I have had to move one of my three mobile numbers out of EE and the problem has disappeared instantly, and this is after numerous calls where they treat you with kid gloves. If EE don't sort it for you, vote with your PAC code.