topic Re: Data Usage in Mobile Data

Data Usage

Anna1724 — Thu, 20 Apr 2023 07:15:34 GMT

I joined EE a month ago, just received my first bill, 4 simms on the account, and all four simms have nearly used up all their data allowence. I find this very hard to believe as the new deal doubled the data allowed to the previous contract and they were using about half of the allowance at the most each month for 5 years!

Am I being roped off?

Re: Data Usage

Leanne_T — Thu, 20 Apr 2023 09:38:37 GMT

Hi @Anna1724

Thanks for coming here.

To get this looked into, please give us a call on 150 and the team can check what usage has been used and get this investigated further for you if needed.

Thanks 🙂

Leanne.

Re: Data Usage

Dilan74 — Tue, 27 Jun 2023 09:23:24 GMT

My data usage has jumped in the last two months from average 35gb to 150+ for no apparent reasons , ee can't explain this ?

They have given me an extra 40gb for month ! Meaning I will have used 190gb this month alone ???? Something is wrong and nobody can answer this ?

Re: Data Usage

James_B — Tue, 27 Jun 2023 09:29:00 GMT

Hi @Dilan74,

Welcome to the EE Community. 🙂

Have you tried tracking your data usage by app on your phone to see which apps have increased your usage?

James

Re: Data Usage

Dilan74 — Tue, 27 Jun 2023 11:17:43 GMT

Yes I have looked at data used and by which apps ...not even close to the 150gb !!!!

I will download a tracker ....

The tripping in data usage is unexplainable by ee????

Re: Data Usage

James_B — Tue, 27 Jun 2023 12:21:57 GMT

Hi @Dilan74,

I'd recommend adding your data refresh date into your phone's data settings so you can track your using across an entire billing period. This will help you see which apps are using your data.

James

Re: Data Usage

Dilan74 — Tue, 27 Jun 2023 12:52:14 GMT

Thanks for your recommendation, do you think you could investigate my problem also ?

Like I said I have checked my app usage on my phone for last month and that information and your account of my data usage do NOT add up ?

I would appreciate your help in investigating my problem , if this cannot be resolved in the next couple of I will switch provider !

Re: Data Usage

James_B — Tue, 27 Jun 2023 13:10:51 GMT

Hi @Dilan74,

Sorry, we can't access your account via the community forum.

Our Technical Support Team will be happy to take a look at this if you get in touch.

James

Re: Data Usage

Dilan74 — Tue, 27 Jun 2023 14:51:50 GMT

Oh ..ok . Yes I have been In touch 24hrs ago ............................ waiting.

To be fair it's obviously something your end as I have seen many many of the same complaints on various forums .

Re: Data Usage

James_B — Tue, 27 Jun 2023 15:05:11 GMT

Hi @Dilan74,

If you've already been in touch, Technical Support will get back to you as soon as they have an update of your ticket.

Please let us know how you get on.

Thanks

James

Re: Data Usage

Dilan74 — Wed, 28 Jun 2023 11:58:37 GMT

Just checked my data tracking app ...say I e used 1.6gb in 24hrs ... according to EE I have used 8.5gb ?????? Riddle me that please?

Re: Data Usage

James_B — Wed, 28 Jun 2023 12:49:38 GMT

Hi @Dilan74,

Please keep a record of any instances like this you notice to share with Technical Support.

Thanks

James

Re: Data Usage

Dilan74 — Wed, 28 Jun 2023 16:02:19 GMT

I have screen shots .

Re: Data Usage

Dilan74 — Wed, 28 Jun 2023 16:17:14 GMT

And by the way your 'tech' support have a stunning attitude, I will get to the bottom of this and definitely switch provider, your robbers .

Re: Data Usage

Christopher_G — Thu, 29 Jun 2023 07:04:48 GMT

I'm sorry to hear that, @Dilan74

Have you raised a complaint about this? If not, you can do so on our online complaints form. A team will look into it and contact you back to discuss.

Chris