topic Re: My gifting data not working in Mobile Data

My gifting data not working

Imranyousaf — Thu, 22 Jun 2023 16:46:46 GMT

My data is not showing up and I can’t use my data can’t gift data

Re: My gifting data not working

Imranyousaf — Thu, 22 Jun 2023 16:47:40 GMT

Same issue ,

Re: My gifting data not working

Katie_B — Fri, 23 Jun 2023 06:46:49 GMT

Hi @Imranyousaf.

Welcome to the community.

What happens when you try to give data from the app?

Have you tried logging in to your My EE online?

Katie

Re: My gifting data not working

Katie_B — Fri, 23 Jun 2023 06:47:27 GMT

Hi @Imranyousaf.

Is this via the app or My EE online?

If you text AL to 150 what reports?

Speak soon,

Katie

Re: My gifting data not working

Imranyousaf — Fri, 23 Jun 2023 12:17:11 GMT

It’s showing me 0 data Available as I have 150GB data and 3 more lines . So I can’t use my data and can’t gift data. It’s been 3 days and I am really upset about it . I wish they sort my problem otherwise I’ll leave them soon ,

rang the customer service and not helpful asking will be fine in 2 hours now it’s 3 days and still same problem,

Re: My gifting data not working

Imranyousaf — Fri, 23 Jun 2023 14:21:07 GMT

[Mod edit: Image rejected due to it containing personal information.]

Re: My gifting data not working

Katie_B — Fri, 23 Jun 2023 12:27:34 GMT

Thanks for getting back to me @Imranyousaf.

Are you seeing the same problem with both the app and My EE online?

Did our customer care team gift the data for you whilst we look into this?

Katie

Re: My gifting data not working

Imranyousaf — Fri, 23 Jun 2023 15:17:54 GMT

No they not helping me , ring them 4 , 5 times

Re: My gifting data not working

Christopher_G — Fri, 23 Jun 2023 17:09:11 GMT

What did they say was causing the problem, @Imranyousaf?

Chris