topic Re: slow internet speed on mobile in Mobile Data

slow internet speed on mobile

bogdanhoroba — Fri, 16 Jun 2023 09:31:31 GMT

Hi. I just renew my plan to monthly SIM 10GB plan and after that my internet speed dropped rapidly. When I am connected to WiFi it is OK ( around 30Mb) but when I am conected using mobile data - speed dropping between 1Mb to 9Mb?

Any Suggestions?

Re: slow internet speed on mobile

Christopher_G — Fri, 16 Jun 2023 11:46:58 GMT

Hi @bogdanhoroba

Welcome to the community.

What were your speeds like before you renewed? The speeds on mobile data can vary depending on a number of things, including traffic and coverage from your nearest mast.

Have you tried restarting the device?

Chris

Re: slow internet speed on mobile

bogdanhoroba — Mon, 19 Jun 2023 07:14:54 GMT

Thanks for advice.

Problem sorted.

I have contacted EE, and one of EE support team member send me some update to my mobile and now speed is better.

Re: slow internet speed on mobile

James_B — Mon, 19 Jun 2023 07:16:10 GMT

That's great @bogdanhoroba

Thanks for the update. 🙂

James