topic Re: mobile data not working on pixel 3a in Mobile Data

mobile data not working on pixel 3a

djb74 — Sat, 17 Jun 2023 17:19:52 GMT

I am able to make calls and send/receive SMS messages but I can no longer receive mobile data. I only noticed this about a month ago and previously I've had no problem with mobile data. I have tried the SIM in a different mobile and mobile data didn't work there either. This is happening wherever I go not just my local area. I've tried restarting my phone many times and I have reset network settings but that did not work either. Is there anything else I can try?

Re: mobile data not working on pixel 3a

djb74 — Sat, 17 Jun 2023 17:18:26 GMT

Re: mobile data not working on pixel 3a

Northerner — Sat, 17 Jun 2023 18:04:52 GMT

Hi @djb74

Are you on EE PAYG or pay monthly contract?

Are you in the UK

Thanks

Re: mobile data not working on pixel 3a

djb74 — Sat, 17 Jun 2023 18:22:21 GMT

Hello, I am on a pay monthly subscription pack. I am in the UK yes.

Re: mobile data not working on pixel 3a

XRaySpeX — Sat, 17 Jun 2023 18:53:25 GMT

PAYG then!

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: mobile data not working on pixel 3a

djb74 — Sat, 17 Jun 2023 19:21:44 GMT

I did that earlier and got:

Your current balance as of today 16:42 is £10.02. On 20/06/2023 your £5.00 Monthly Debit/Credit Card Payment will recur.
You have 148 minutes, unlimited texts and 15.0GB remaining until 21/06/2023 for your £5 VIP Pack. Your remaining data includes 500MB of rolled over data. Your last top up was £5.00 on 21/05/2023

Re: mobile data not working on pixel 3a

Leanne_T — Sun, 18 Jun 2023 06:52:15 GMT

Hi @djb74

Can you try logging into your My EE app, going to Menu, Settings and Permissions, do you have use mobile data turned on?

Leanne 🙂

Re: mobile data not working on pixel 3a

djb74 — Sun, 18 Jun 2023 07:11:44 GMT

In the EE app, under Settings and Permissions I just have:

Lost/Stolen device

Leave EE

Unlock your device

Activate my SIM

Replace my SIM

Transfer number to EE

ID Verification

WiFi Calling

App Settings

I don't see mobile data setting there.

I have mobile data turned on in the phone settings, but I can't see a mobile data setting in the My EE app.

Re: mobile data not working on pixel 3a

Leanne_T — Sun, 18 Jun 2023 07:16:06 GMT

Thanks for checking this for me @djb74

In this case, please call us on 150 and the team can check your account settings and help you get this sorted 🙂

Leanne.

Re: mobile data not working on pixel 3a

djb74 — Sun, 18 Jun 2023 09:56:12 GMT

I called 150 and talked to several of your colleagues and the problem was that EE has upgraded to 4G but my subsription was still 3G. They said they had upgraded my subscription to 4G and I just needed to restart my phone. I restarted and I can now get mobile data. Unfortunately the EE app is now saying I have 0GB of data and no minutes or texts. Unfortunately they didn't stay on the line to check everything was ok. Previous to the call I had 148 minutes, unlimited texts and 15GB remaining.

Re: mobile data not working on pixel 3a

Leanne_T — Sun, 18 Jun 2023 09:55:09 GMT

Hi @djb74

Can you text BALANCE to 150 and let me know the reply?

Leanne.