topic Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU in Mobile Data

Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Thu, 15 Jun 2023 10:38:35 GMT

Hello everyone,

I'm reaching out to this knowledgeable community in search of some advice regarding mobile data roaming options within the EU. I frequently travel outside the UK and need a reliable and cost-effective solution for internet access.

Up until now, I've been using a pay-as-you-go plan, which has worked perfectly for my needs. However, with the costs of daily or weekly plans seeming quite high, I'm exploring other alternatives that could potentially offer better value.

I'm open to monthly payment options if they prove to be more economical in the long run. I primarily need the plan for mobile data roaming, so any suggestions focusing on this aspect would be greatly appreciated.

Could anyone recommend a service or plan that they've had a good experience with? Or perhaps share some tips on how to navigate this situation more effectively?

Thank you in advance for your time and insights.

Best regards
Pawel

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

Leanne_T — Thu, 15 Jun 2023 12:51:28 GMT

Hi there @chujovi

Thanks for coming to the community.

You can find information and add-on options in our Changes to EU Roaming Help page for pay monthly customers. This shows what is available and how much this will cost if you wish to move to pay monthly.

You can use up to 50GB of your inclusive data allowance when roaming with a pay monthly account, if you have the Roam Abroad Pass or pay the daily roaming charge.

Thanks 🙂

Leanne 🙂

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Thu, 15 Jun 2023 20:49:05 GMT

Hi @Leanne,

Thank you for your response. However, I must say that the information on the page you've directed me to is quite convoluted and doesn't provide a clear solution to my situation.

The monthly plans + the Roam Abroad Pass, which costs 15 GBP per month, seem to be excessively expensive compared to the Pay As You Go plan I've been using for the past three years.

Given these circumstances, I'm seriously considering switching to a competitor's service, which appears to be significantly cheaper - almost five times less expensive, to be precise.

Thank you.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

XRaySpeX — Thu, 15 Jun 2023 22:40:50 GMT

@chujovi wrote:

compared to the Pay As You Go plan I've been using for the past three years.

The PAYG roaming plans you've been using for the last 3 years are no longer since 6 June. They now generally work out dearer than the £15 pm Roam Abroad Pass for contracts.

Now see the Pay As You Go charges for roaming in the EU Help page.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Fri, 16 Jun 2023 15:52:29 GMT

I'm currently trying to navigate the process of purchasing the 500MB data add-on for £3 as stated in the standard roaming costs.

The exact wording on the page is: "If you choose not to opt in to these charges or if you don’t have an active Subscription Pack, you'll be charged the standard roaming costs: 70p a minute and 30p a text and you’ll need to buy a data add-on (500MB for £3)."

However, I'm finding it quite challenging to figure out how to actually go about purchasing this data add-on.

Could anyone who has successfully navigated this process before guide me through it? Any help or advice would be greatly appreciated!

All this information provided on the website, any contact attempt is nightmare. Really glad I didn't need to contact you for three years and happy it will end soon.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

XRaySpeX — Fri, 16 Jun 2023 16:18:38 GMT

You should be offered it upon arrival.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Fri, 16 Jun 2023 16:54:59 GMT

Unfortunately I am not and I cannot find it anywhere. Looks like PAYG customers are unable to use roaming at all.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

XRaySpeX — Fri, 16 Jun 2023 16:57:56 GMT

Try reconnecting to the local network operator.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Fri, 16 Jun 2023 17:38:14 GMT

this is how it looks. I have active 6GB data that lasts for 27 days more and no 3GBP 500MB to buy anywhere

first sms:

Welcome to Poland. There is now a charge to access to your pack allowances, Free Boost or add-on while you're here.

It will cost £2.50 for 24 hours access or you can choose to pay £10.00 for 7 days access.

For 24 hours access text ROAMEU1D to 150 or for 7 days text use ROAMEU7D

If you don't have an active pack, or choose not to pay the daily/weekly charges, you'll be charged 70p/min, 30p per text and need a EU data add on add-on.ee.co.uk

To find out more about roaming in the EU click here https://ee.co.uk/help/paygeuroaming

Calls to countries outside of the EU cost£1.20/min and texts 50p each.

For Customer Services call +447953966250. In case of Emergency, dial 112. Enjoy your trip!

answer for ROAMEU7D:

I'm sorry but you are not eligible for this add on.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

XRaySpeX — Fri, 16 Jun 2023 18:00:51 GMT

Ah, there's the way! Have you been to http://add-on.ee.co.uk/purchase ?

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Fri, 16 Jun 2023 21:33:10 GMT

yeah, of course, but there's just regular addons from 30GB | 30 Days for 44GBP to 4GB | 24 Hrs for 10GBP and nothing that seems for roaming or anything that costs 3GBP for 500MB. No idea what's going on

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

Leanne_T — Sat, 17 Jun 2023 05:50:06 GMT

Hi @chujovi

I have sent you a private message for some extra details.

Leanne.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

chujovi — Sun, 18 Jun 2023 12:41:24 GMT

I am writing to express my concern regarding the difficulties I am experiencing with my Pay As You Go (PAYG) service while abroad. Despite my willingness to pay the £10 fee as indicated in the SMS communication, I am unable to access the service.

I have previously sought assistance from a representative named Leanne_T. However, the proposed solution, which involved calling a specified number to speak with a team member, has proven ineffective. The number provided only connects me to an automated system, rather than a live representative who could assist with my issue.

I would greatly appreciate it if you could provide a more effective solution or direct me to a representative who can assist me in resolving this matter. The inability to use my PAYG service abroad is causing significant inconvenience.

Thank you for your prompt attention to this matter.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

bristolian — Sun, 18 Jun 2023 12:55:30 GMT

There is no account access on this public web forum, if you call the number suggested and choose the relevant option - a CS agent will have access to your individual account and should be able to resolve this.

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

amir-matias — Sat, 01 Jul 2023 18:41:38 GMT

Hello, Pawel, I have an absolutely identical problem, maybe share how you coped with it....

Re: Seeking Advice for Affordable Mobile Data Roaming Options in the EU

Christopher_G — Sun, 02 Jul 2023 06:38:42 GMT

Hi @amir-matias

Welcome to the community.

Which aspect are you having problems with? Have you had a look through the available roaming add-ons?

Are you abroad at the moment?

Chris