topic Re: zdanovn in Mobile Data

zdanovn

Mikalai1 — Thu, 15 Jun 2023 07:34:32 GMT

Why can't l use the mobile internet. they write to me that you do not have an octive package, although l go to my personal cebinet, everything is there and active, but l can get out to the lnternet a little

[mod edit: removed personal details from subject title]

Re: zdanovn

Chris_B — Thu, 15 Jun 2023 06:22:46 GMT

@Mikalai1 If you text BALANCE to 150 what does it return?

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 06:54:41 GMT

Your current balance as of today 07:11 is £0.60. You have unlimited minutes, unlimited texts and 190.9GB remaining until 15/07/2023 for your £30 Pack. Your remaining data includes 64.9GB of rolled over data. Your last top up was £30.00 on 14/06/2023 at 07:38. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 07:57:37 GMT

And the internet still doesn't work

Re: zdanovn

Leanne_T — Thu, 15 Jun 2023 09:27:49 GMT

Hi @Mikalai1

Thanks for coming here.

Can you make calls and send texts?

Are you in the UK?

Leanne 🙂

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 09:36:59 GMT

Могу звонить и отправлять смс . но интернет не работает (

Я сейчас нахожусь в EC

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 09:38:35 GMT

Выдоет мне чтоб я зарегистриволся в сети и перикидовыет на отдельный сайт

Re: zdanovn

Leanne_T — Thu, 15 Jun 2023 09:43:55 GMT

Hi @Mikalai1

Sorry, where is EC, is this the UK?

Have you been able to use data previously?

Leanne.

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 09:47:11 GMT

Re: zdanovn

Mikalai1 — Thu, 15 Jun 2023 09:48:43 GMT

Звонки интернет работают. А интернет нет

Re: zdanovn

Leanne_T — Thu, 15 Jun 2023 09:51:27 GMT

Thanks @Mikalai1

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂