topic Re: The option to buy more data has disappeared in Mobile Data

The option to buy more data has disappeared

Wouter — Sun, 11 Jun 2023 08:21:30 GMT

Hello, I have a 25gb plan. I’m abroad and due to unforeseen circumstances (hospital) it has become an extended stay. I’ve spent all 25gb and have purchased a 10gb addon. Which is now also running out.
However when trying to buy more the option is now gone. The app shows “no add ons available in this category right now”. On the website it’s just not appearing either. I have 6 days remaining until a refresh. I’m gonna need more data to be in the hospital as well as the airport potentially.
Please help and advise

Re: The option to buy more data has disappeared

Chris_B — Sun, 11 Jun 2023 08:23:34 GMT

@Wouter try http://add-on.ee.co.uk/status at the top of that page you can change it to purchase. Are you on contract or PAYG ? If you’re on PAYG there is a 25Gb per month FUP when on a roaming network. It’s 50Gb per month for contract customers.

Re: The option to buy more data has disappeared

Wouter — Sun, 11 Jun 2023 08:29:17 GMT

I’m on a contract. Using that link and switching to “buy data” at the top right I still don’t get any option to buy data. What does FUP stand for?

Re: The option to buy more data has disappeared

Chris_B — Sun, 11 Jun 2023 08:47:02 GMT

@Wouter FUP = Fair Usage Policy.

Re: The option to buy more data has disappeared

Schockwave — Sun, 11 Jun 2023 11:12:24 GMT

@Wouter is there no wifi in the hospital that you can connect to, same goes for anywhere else where you may be? Most places have wifi that you can connect to and use.

Re: The option to buy more data has disappeared

Wouter — Sun, 11 Jun 2023 11:19:35 GMT

No unfortunately not.

Re: The option to buy more data has disappeared

XRaySpeX — Sun, 11 Jun 2023 11:30:55 GMT

Where are you?

Re: The option to buy more data has disappeared

Wouter — Sun, 11 Jun 2023 11:50:09 GMT

South of Spain

Re: The option to buy more data has disappeared

Katie_B — Sun, 11 Jun 2023 13:03:24 GMT

Thanks for confirming @Wouter.

Are you able to make and receive calls?

Katie

Re: The option to buy more data has disappeared

Wouter — Sun, 11 Jun 2023 13:39:33 GMT

Yes. I think so.

Re: The option to buy more data has disappeared

Katie_B — Sun, 11 Jun 2023 14:07:11 GMT

Please try calling our customer care team on +447953 966 250 @Wouter.

The team will be able to help and ensure your covered.

Be sure to keep us updated here on the community.

Katie