topic Re: Double Data Message in Mobile Data

Double Data Message

MrsC16 — Thu, 08 Jun 2023 12:44:10 GMT

Hello,

I've had a message from 1122 to say I can get double data as I'm also a BT broadband member. It says if I reply with the word DOUBLE it will be added.

When I replied to the message it then says it'll charge me to send. Is this just a standard network rate message and can it be trusted?

Thanks

Re: Double Data Message

Christopher_G — Thu, 08 Jun 2023 15:02:27 GMT

Hi @MrsC16

The message is from us. What exactly does it say when you go to reply back to it?

Chris

Re: Double Data Message

MrsC16 — Fri, 09 Jun 2023 05:58:51 GMT

Hi Chris

When I wrote DOUBLE and then pressed send, a notification popped up to say I will be charged for replying to the original message. I didn't confirm as I was concerned if it was a scam, then I'd be charged more than usual.

Thanks

Re: Double Data Message

Christopher_G — Fri, 09 Jun 2023 08:58:00 GMT

Hi @MrsC16

I think that message pops up on Android devices, but it's definitely free.

Chris

Re: Double Data Message

MrsC16 — Fri, 09 Jun 2023 09:31:10 GMT

Thank you.

Re: Double Data Message

Sapmeister — Sun, 09 Jul 2023 19:20:10 GMT

Hi, I had exactly the same message. So is it genuine. Is there double data being offered for free?

No good saying 'It's from us'

Re: Double Data Message

Sapmeister — Sun, 09 Jul 2023 19:28:13 GMT

So if I replied with DOUBLE, does it take effect immediately or a week later or what?

Re: Double Data Message

Christopher_G — Mon, 10 Jul 2023 07:01:26 GMT

Yes, the double data offer in the text message is free, @Sapmeister

It's usually added pretty quickly but can take up to 24 hours.

Chris

Re: Double Data Message

wibidee — Tue, 11 Jul 2023 15:48:03 GMT

I've had this SMS too...I was suspicious of it too and wondered why it needed to be claimed rather than dished out by default to EE and BT customers. Is there any disbenefit in claiming it?

Re: Double Data Message

Leanne_T — Tue, 11 Jul 2023 16:01:04 GMT

Hi @wibidee

Nothing will change if you decide you don't need double data. if you would like to benefit from this please reply to the text 🙂

Leanne.

Re: Double Data Message

Sapmeister — Tue, 11 Jul 2023 17:15:03 GMT

Hi thank you for your response. I have replied to it but 'Message not sent' is the response. Followed by tap to resend, that doesn't work either.

Re: Double Data Message

Leanne_T — Tue, 11 Jul 2023 17:28:03 GMT

Hi @Sapmeister

Are you using the standard messaging app or a third party installed app?

Leanne.

Re: Double Data Message

duncan2000 — Thu, 13 Jul 2023 16:11:46 GMT

I complained to EE about this aster was nothing in the text to indicate it was genuine. My first name is also the first part of my email address and nothing else was included. It is incredible that mobile networks use text to communicate when they know just how weak the security is. Very poor

Re: Double Data Message

Leanne_T — Thu, 13 Jul 2023 16:15:08 GMT

Hi @duncan2000

Sorry for any confusion regarding the double data offer.

Has this now been added to your account?

Leanne.

Re: Double Data Message

Mazzini — Sat, 15 Jul 2023 07:56:51 GMT

It seems my phone detected the TRICK.

By replying as requested you unblock all phone numbers in your phone's list of blocked numbers , plus any phone numbers reach you for the next following 2 hours.

Isn't this a scam to unblock all other scamers?

Re: Double Data Message

Leanne_T — Sat, 15 Jul 2023 07:59:15 GMT

Hi @Mazzini

The double data offer is a genuine message from EE if you have an eligible EE and BT product.

Leanne.

Re: Double Data Message

Mazzini — Sat, 15 Jul 2023 08:01:55 GMT

Thank you for reassurance Leanne_T 🙂

Just got this text:

Hi from EE. Great news! We've just doubled your mobile data for free. All to say thanks for having BT and EE products in your home.

Re: Double Data Message

Leanne_T — Sat, 15 Jul 2023 08:03:33 GMT

No problem @Mazzini

Enjoy your double data 🙂

Leanne.

Re: Double Data Message

Danudry — Wed, 20 Sep 2023 11:30:54 GMT

Hi, I have had a message saying I can get double double data for free. Is this for 1 month or until end of contract?

Re: Double Data Message

James_B — Wed, 20 Sep 2023 11:47:10 GMT

Hi @Danudry,

Welcome to the EE Community. 🙂

You'll continue to receive the double data while you have your eligible products with BT and EE.

James