topic Re: Recent package in Mobile Data

Recent package

SollyC — Thu, 08 Jun 2023 15:09:30 GMT

I am on a plan with EE and have been for a while, this is the first time this issue has occurred. I pay for unlimited calls and texts etc but seem to have no credit even though on my plan it says I have 18 days left. Any suggestions on how to fix this?

Re: Recent package

XRaySpeX — Thu, 08 Jun 2023 15:15:58 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Recent package

SollyC — Thu, 08 Jun 2023 15:25:24 GMT

I have text AL to 150 and received nothing, but on the my EE app it says I still have unlimted minutes text for 18 days and within the data section I still have plenty of GB left.

Re: Recent package

Leanne_T — Thu, 08 Jun 2023 15:58:32 GMT

Hi @SollyC

Are you unable to access data or send texts?

Thanks 🙂

Leanne.

Re: Recent package

SollyC — Thu, 08 Jun 2023 16:22:37 GMT

My data seems to be working fine no issue with that at all, but I cant text or call at all.

Re: Recent package

Leanne_T — Thu, 08 Jun 2023 16:25:26 GMT

Thanks @SollyC

Have you restarted the phone?

Can you call 150?

Leanne.

Re: Recent package

SollyC — Thu, 08 Jun 2023 16:54:48 GMT

After restarting my phone, instead of saying no credit anymore, it calls for a couple of seconds then instantly says "there is no reply" but the person I am trying to call is next to me and inst receiving it still.

Re: Recent package

Leanne_T — Thu, 08 Jun 2023 16:56:47 GMT

If you call 150, does the call connect? @SollyC

Leanne.

Re: Recent package

SollyC — Thu, 08 Jun 2023 17:01:57 GMT

yes it connects

Re: Recent package

Leanne_T — Thu, 08 Jun 2023 17:04:53 GMT

Thanks @SollyC

Can you restart the other phone and try calling again, does this work?

Leanne.

Re: Recent package

SollyC — Thu, 08 Jun 2023 17:13:18 GMT

yeah still doesn't work, its now going back to the no credit thing with some numbers and others just doesnt connect through. I am just going to call EE tomorrow. Thanks

Re: Recent package

Leanne_T — Thu, 08 Jun 2023 17:14:43 GMT

They will be able to run through some checks and help you get this sorted @SollyC

Leanne 🙂