topic Re: Internet issues in Mobile Data

Internet issues

Pardon_SayAgain — Wed, 07 Jun 2023 15:06:07 GMT

Hi,

I had this message come through “Hi from EE: You've now used all of the data you can gift. You'll get more next month but, in the meantime, you can continue to enjoy using your unlimited data allowance.” A day or two after my phone would only display the E mark not the 4g symbol meaning I don’t have internet, I presumed I had gone over my unlimited data but it should have refreshed today and i’m still having this issue when not connected to wifi.

any help would be appreciated

Re: Internet issues

Leanne_T — Wed, 07 Jun 2023 15:38:37 GMT

Hi @Pardon_SayAgain

Thanks for coming here.

Can you try restarting your phone, does the same happen?

Leanne.

Re: Internet issues

Pardon_SayAgain — Wed, 07 Jun 2023 15:48:42 GMT

Occasionally this will fix the problem for an hour or so but not always and sometimes after restarting the device I have no signal at all

Re: Internet issues

Leanne_T — Wed, 07 Jun 2023 15:55:51 GMT

Hi @Pardon_SayAgain

Is this happening in more than one area?

Leanne.

Re: Internet issues

Pardon_SayAgain — Wed, 07 Jun 2023 16:06:40 GMT

Yes it’s happened in a few different postal code areas

Re: Internet issues

Leanne_T — Wed, 07 Jun 2023 16:07:38 GMT

Thanks @Pardon_SayAgain

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: Internet issues

jobanjeet — Fri, 30 Jun 2023 16:52:07 GMT

i have purchased EE sim on contract and port my number from lebera

Re: Internet issues

Christopher_G — Sat, 01 Jul 2023 07:05:46 GMT

That's great, welcome to the community, @jobanjeet.

Are you having a problem with your data connection? Could you try restarting your phone and giving it a try this morning please?

Chris

Re: Internet issues

jobanjeet — Sat, 01 Jul 2023 09:30:53 GMT

yes i have tried multiple time this morning but not able to make calls and
internet. i have port my number from lebera

Re: Internet issues

Christopher_G — Sat, 01 Jul 2023 09:42:18 GMT

When did you request the number to be ported, @jobanjeet? Is your Lebara SIM still active?

Chris

Re: Internet issues

jobanjeet — Sat, 01 Jul 2023 09:54:53 GMT

no lebera sim network was lost yesterday and i put it out from my phone .

Re: Internet issues

Christopher_G — Sat, 01 Jul 2023 09:56:20 GMT

OK thanks, @jobanjeet

I recommend speaking to our technical support team so they can check everything from our side for you.

Chris

Re: Internet issues

jobanjeet — Sat, 01 Jul 2023 10:02:53 GMT

but I am not able to contact him from my number

Re: Internet issues

Christopher_G — Sat, 01 Jul 2023 10:03:59 GMT

There is a live chat service and some numbers to call from another phone on that contact us help page, @jobanjeet

Chris