topic Re: No service in Greece in Mobile Data

No service in Greece

Ian-D — Mon, 05 Jun 2023 06:53:39 GMT

Arrived in Greece 2 days ago. My wife and I both have the same mobile contract , she received the welcome message and her phone switched to the local provider. No welcome message on mine and has displayed ‘no service’ since, after searching. Data roaming and automatic network are selected but no joy

Re: No service in Greece

Katie_B — Mon, 05 Jun 2023 07:02:47 GMT

Hello @Ian-D.

Welcome to the community.

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Katie

Re: No service in Greece

Ian-D — Mon, 05 Jun 2023 12:14:50 GMT

Hi -

no I didn’t ( I wasn’t aware I had to ) having said that neither did my wife and she picked up a local network as she left the arrival lounge. Obviously I can’t do that now because I have no service

Re: No service in Greece

Katie_B — Mon, 05 Jun 2023 13:00:05 GMT

Hi @Ian-D.

The service can still be activated whilst you are abroad.

You have the option of calling +44 7953 966 120 from your wifes handset or by logging in to your online account and waiting for the live chat option to appear.

Katie

Re: No service in Greece

Ian-D — Mon, 05 Jun 2023 13:27:07 GMT

I’m signed into my on line account but I’m yet to see any chat option

Re: No service in Greece

Katie_B — Mon, 05 Jun 2023 13:40:01 GMT

Hi @Ian-D.

This will appear when an agent is available.

Could you also see if the 'start conversation' button appears on THIS PAGE.

If you are still unable to get through on these routes please give us a call.

Katie

Re: No service in Greece

bristolian — Mon, 05 Jun 2023 17:28:09 GMT

@Ian-D wrote:

My wife and I both have the same mobile contract , Data roaming and automatic network are selected but no joy

Data roaming just means using mobile data over a roaming network, you still need to have roaming activated to connect to the local network.

It sounds like your wife had roaming activated already, and your phone didn't.

Re: No service in Greece

Ian-D — Wed, 07 Jun 2023 09:51:05 GMT

I am well aware of what roaming is. It may sound as tho’ my wife had roaming activated but I seriously doubt if she had the tach savvy to do it! I have travelled to Greece

many times and the roaming has always been automatic. It never dawned on me that I’d have to do it manually

Re: No service in Greece

Ian-D — Wed, 07 Jun 2023 09:54:57 GMT

The phone number you gave replies with a ‘ this phone number is barred’ message. I used the “ this page” link you provided and managed to chat with a pleasant person in India, who took my phone number and informed me that everything was now set up and would be activated within 24 hours. Here I am 36 hours later, still no service

Re: No service in Greece

Leanne_T — Wed, 07 Jun 2023 11:03:14 GMT

Hi @Ian-D

I am sorry to hear this is still not working for you after contacting us, please try getting in touch with us again to get this looked into further.

Leanne.