topic EE Website and App in Mobile Data

EE Website and App

EDUN — Fri, 02 Jun 2023 17:08:28 GMT

I've been having issues with the website and app for months and I keep being told that it is being fixed and it isn't. I've been trying to gift data and just can't as I get an error message when I try and it says it will be fixed 'shortly' which is not at all helpful. Anyone have any suggestions before I go nuts.?

Re: EE Website and App

Christopher_G — Sat, 03 Jun 2023 06:55:43 GMT

Hi @EDUN

Welcome to the community.

If you're still getting the same error messages on both the app and the My EE desktop site, I would recommend getting in touch with our technical support team so they can look into this for you.

Chris

Re: EE Website and App

EDUN — Sat, 03 Jun 2023 10:47:42 GMT

I have already done that and they just said they were having problems with the site and it would be fixed 'soon' just tried gifting data again and guess what...Error message! Am I the only person reporting this problem?

Re: EE Website and App

Christopher_G — Sat, 03 Jun 2023 11:26:40 GMT

Were they able to gift the data for you manually, @EDUN?

Chris

Re: EE Website and App

EDUN — Sat, 03 Jun 2023 12:37:43 GMT

No, because they were having problems with the system as well at the time. I spoke to a supervisor who escalated it to a complaint, but I haven't had a response. I made a complaint by web-form weeks ago and no response either. I have 4 numbers on my account and not being able to access my account is enfuriating.

Re: EE Website and App

Christopher_G — Sat, 03 Jun 2023 14:09:24 GMT

I'm sorry to hear that, @EDUN

Hopefully it's working soon and you hear back about your complaint.

Chris