topic Re: Roaming in Mobile Data

Roaming

esraartuner — Wed, 31 May 2023 21:27:27 GMT

Hi!

i am abroad and have been sent a text for roaming options. I’ve paid £100 for 900MB and 300MB of data and I think it is appalling that I have not been given options for cheaper roaming costs. I would like to be refunded for the 900MB of data so I can pay for the cheaper roaming pass! I am a loyal customer and I feel I have been scammed

Re: Roaming

XRaySpeX — Wed, 31 May 2023 21:30:24 GMT

Where are you?

Re: Roaming

esraartuner — Thu, 01 Jun 2023 10:08:27 GMT

I’m in America. I used the advice of the text EE sent and I’ve been told since I could have been roaming for less money with more MB. What can be done about it?

Sent from my iPhone

Re: Roaming

Leanne_T — Thu, 01 Jun 2023 10:27:41 GMT

Hi @esraartuner

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Roaming

esraartuner — Thu, 01 Jun 2023 10:34:27 GMT

Monthly

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 01 Jun 2023 10:49:39 GMT

Thanks for getting back to us @esraartuner.

What plan are you currently on?

Where abouts in America are you?

Katie