topic Re: Re: EE widget data used - copy paste Plusnet widget ? in Mobile Data

Re: EE widget data used - copy paste Plusnet widget ?

Carolbill — Tue, 30 May 2023 07:40:57 GMT

Hi, was on Plusnet till 5 days ago, when Plusnet suggested We both switch to EE which we did, then we get a warning from EE she has used 2 gig in 5 days, which is impossible, at 76 she only uses the phone for face book and a couple of games, not streaming films etc etc but trying to contact EE seems impossible.

Re: Re: EE widget data used - copy paste Plusnet widget ?

Leanne_T — Tue, 30 May 2023 08:13:11 GMT

Hi @Carolbill

Thanks for coming here.

What device is she using?

Can you text BALANCE to 150 from the phone and let me know the full reply?

Leanne 🙂

Re: Re: EE widget data used - copy paste Plusnet widget ?

Carolbill — Tue, 30 May 2023 08:20:52 GMT

Hi, that may be above our ability, plus we can't find en email address anywhere for EE to ask for help or information sorry we are not more efficient but an we are both pensioners we do have limited experience and that's our fault.

Re: Re: EE widget data used - copy paste Plusnet widget ?

Leanne_T — Tue, 30 May 2023 09:49:42 GMT

Hi @Carolbill

Sorry we have no email address to contact us, you can find ways to get in touch with our customer care team on the EE Get in touch page here.

Leanne 🙂