topic Re: EE DATA not working in Mobile Data

EE DATA not working

GundamGirl — Tue, 30 May 2023 08:31:27 GMT

I've never had a problem with EE mobile data, till the last couple of months The data's been terrible. I'm watching Disney or amazon and the buffer comes up, I update a game and it comes up slow Internet connection is causing tge update to take longer, I open this page and the blue loading bar takes a bit to load the page. I've reported the Internet not working before but it just tells me everything's working in the area.

Re: EE DATA not working

GundamGirl — Tue, 30 May 2023 08:35:14 GMT

I've been having data problems for the last couple of months. Mines been working but everything buffers, or Internet pages load up very slow. I've reported it but I keep getting told everything's working in the area. The worst thing is this is the only network available to me.

Re: EE DATA not working

Leanne_T — Tue, 30 May 2023 10:18:48 GMT

Hi @GundamGirl

Thanks for coming to the community.

Does this happen in more than one area?

Is anyone else on EE experiencing the same data issues?

Leanne 🙂

Re: EE DATA not working

GundamGirl — Tue, 30 May 2023 15:21:11 GMT

Its happening in the area I live in, at home the data is running slow, calls are dropping. EE is the only network that covers all Dalrymple Ka6 6ea. I've never had problems till the last couple of months. I've ruined phone off n on, etc. But nothing changed. I gave up on the Internet today the page I was trying to open just buffered after 5 minutes with no change I just turned it off. Its the only Internet I have. If I go to ayr there's no problem using the data etc.

Re: EE DATA not working

Katie_B — Tue, 30 May 2023 16:45:46 GMT

Hi @GundamGirl.

Thanks for getting back to us.

Have you been able to try your SIM in another device?

Do you know if anyone else is experiencing this?

Katie

Re: EE DATA not working

GundamGirl — Tue, 30 May 2023 21:07:29 GMT

Its happening to others in the area too.

Re: EE DATA not working

Leanne_T — Wed, 31 May 2023 07:16:11 GMT

Hi @GundamGirl

Please report this again on the EE Coverage & Network Status Checker | Check your signal and you can add a comment to let the team know this is affecting multiple customers in the area. The network team will get this looked into and keep you updated.

Thanks 🙂

Leanne.

Re: EE DATA not working

GundamGirl — Wed, 31 May 2023 12:51:52 GMT

Would help if I didn't keep getting this. Can't submit.

Re: EE DATA not working

Leanne_T — Wed, 31 May 2023 12:53:39 GMT

Hi @GundamGirl

Is this after you complete the details?

Can you try another web browser, does the same happen?

Leanne 🙂

Re: EE DATA not working

GundamGirl — Wed, 31 May 2023 14:46:52 GMT

Tried chrome, Samsung, the wee swirly one can't remember what it called.
Look I give up, I had a great deal at £10 a month for calls data n text
with virgin when they used ee, then they changed to vodaphone n 02, which
is not available where I live. So I had to change back to EE which for the
same package costs me £20 then it went up. So now I'm paying gor calls
dropping and not being able to get on the Internet, or dliw pages. A 25
minute anime on streaming platform now takes me oversan hour to watch with
the buffering. I'm paying for a service I'm not receiving.

Re: EE DATA not working

Leanne_T — Wed, 31 May 2023 14:50:21 GMT

If you give us a call on 150, our tech gurus will get this looked into for you and see what is causing this @GundamGirl

Thanks 🙂

Leanne.