topic Data problem in Mobile Data

Data problem

Zaf2 — Sun, 28 May 2023 22:42:51 GMT

Hi , is anyone else experiencing data problems . I have enough data but it just doesn’t seem to be working outside . I can’t seem to access WhatsApp or other apps

Re: Data problem

Leanne_T — Mon, 29 May 2023 07:44:52 GMT

Hi @Zaf2

Thanks for coming here.

Have you tried restarting the device?

Is this happening in all areas?

Leanne 🙂

Re: Data problem

Darkmavis_79 — Mon, 29 May 2023 08:18:10 GMT

Same here! Monthly refresh of data etc on 28th May but still unable to use 4g. It just keeps asking me yo buy data?! Even though I have 4gb available?

What is going on?

Re: Data problem

Leanne_T — Mon, 29 May 2023 08:42:06 GMT

Hi @Darkmavis_79

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: Data problem

Zaf2 — Mon, 29 May 2023 08:40:38 GMT

There are £0.00 charges on your next bill. This doesn't include line rental, VAT and any charges we haven't yet processed.

You have 39.9GB remaining of your 40.0GB data allowance. You have used 0Bytes of free data this billing period, This will refresh on 27 Jun 2023. reply FREE USAGE to see a full breakdown.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150. For more detailed information, you can launch or download My EE App.

Thanks for chatting with me!

this was the reply

Re: Data problem

Leanne_T — Mon, 29 May 2023 08:44:07 GMT

Thanks @Zaf2

Have you restarted the phone?

Can you access websites using data?

Leanne 🙂

Re: Data problem

Zaf2 — Mon, 29 May 2023 09:48:06 GMT

yes, I have restarted my phone still no luck
i also can’t seem to access websites or even receive messages when I’m outside

Re: Data problem

Leanne_T — Mon, 29 May 2023 14:06:02 GMT

Thanks @Zaf2

Can you make and receive calls?

Which phone are you using?

Leanne.

Re: Data problem

Zaf2 — Mon, 29 May 2023 14:17:01 GMT

Yes I can make and receive calls

iPhone 11 Pro Max , never had problems before

Re: Data problem

Leanne_T — Tue, 30 May 2023 07:18:07 GMT

Thanks @Zaf2

If you go to Settings > Mobile data, does this show turned on and the apps showing as turned on to use mobile data?

If so, can you go back to Settings > General > Reset > Reset network settings. This will restart the iPhone and remove any saved WiFi passwords you may have.

Let me know if this works for you?

Leanne 🙂

Re: Data problem

Lynnem57 — Tue, 30 May 2023 13:00:17 GMT

Gosh same happening to me too !

Re: Data problem

Leanne_T — Tue, 30 May 2023 14:02:20 GMT

Hi @Lynnem57

Thanks for coming here.

Are you unable to access data?

Is this happening with apps and websites?

Are you in the UK?

Leanne 🙂