topic Re: Unable to gift Data in Mobile Data

Unable to gift Data

Joviella — Fri, 26 May 2023 23:40:08 GMT

My account and my son’s account still have 24 days left before our allowances reset.

I have unlimited data and still have over 98 GB available to gift, however, I’m not able to gift any data to my son who is on my account.

How can this be resolved?

Christopher_G — Sat, 27 May 2023 07:16:59 GMT

Welcome to the community, @Joviella

What happens when you try to gift the data? Do you get an error message? Have you tried both through the My EE desktop site and the My EE app?

Chris

Joviella — Sat, 27 May 2023 10:42:33 GMT

I’m still getting an error message on the app, but was able to gift data using a desktop browser.

Thanks Chris.

Christopher_G — Sat, 27 May 2023 11:23:04 GMT

OK, thank you for letting me know, @Joviella

Chris