topic Re: Data has disappeared in Mobile Data

Data has disappeared

Kaidiac1980 — Mon, 22 May 2023 19:32:29 GMT

I have a 10gb data plan, which renewed on 11th.

Its now 10 days into month and data has all been used. Checked usage and it shows a sudden jump of about 9gb used in last 24 hours.

However when I check my apps highest usage since renewal date (i.e 11th) is only 350mb on any one app, and all apps in total look to be <1gb

So where the heck has the rest of my data gone???

James_B — Tue, 23 May 2023 07:12:07 GMT

Welcome to the EE Community. 🙂

Do you share data with other devices via your hotspot?

James

Kaidiac1980 — Wed, 24 May 2023 05:38:55 GMT

I do occasionally, but I haven't done so in the period when my data disappeared

James_B — Wed, 24 May 2023 07:26:09 GMT

Our Technical Support Team will be happy to take a detailed look at your usage if you get in touch on 150.

Thanks

James