topic Re: Mobile Data not showing Sim in Mobile Data

Mobile Data not showing Sim

abbiebowles2403 — Mon, 22 May 2023 05:31:23 GMT

My IPad mobile data has disappeared. I have scanned the QR code and also put the details manually and it still isn’t working and says to contact network provider. Worked last night. Iv tried replacing the sim and restarting the iPad too still no luck.

Re: Mobile Data not showing Sim

Katie_B — Mon, 22 May 2023 07:06:20 GMT

Good morning @abbiebowles2403.

Are you able to text AL to 150 from your iPad?

Katie

Re: Mobile Data not showing Sim

abbiebowles2403 — Mon, 22 May 2023 17:51:02 GMT

No saying not delivered

Sent from my iPhone

Re: Mobile Data not showing Sim

abbiebowles2403 — Mon, 22 May 2023 17:57:29 GMT

No this states not delivered

Re: Mobile Data not showing Sim

Chris_B — Mon, 22 May 2023 18:56:05 GMT

@abbiebowles2403 You can not send text messages from an iPad. You can however use THIS to see what data allowance you do have

Re: Mobile Data not showing Sim

abbiebowles2403 — Mon, 22 May 2023 21:16:29 GMT

This is not the problem I have.

Sent from my iPhone

Re: Mobile Data not showing Sim

James_B — Tue, 23 May 2023 07:07:32 GMT

Are you trying to activate a new eSIM on your iPad @abbiebowles2403?

If you are, you'll need to call Customer Care to authorise the SIM swap.

James

Re: Mobile Data not showing Sim

abbiebowles2403 — Tue, 23 May 2023 07:15:10 GMT

Yes I have tried to as an option to try and fix the problem. What is the best number to call?

Sent from my iPhone

Re: Mobile Data not showing Sim

James_B — Tue, 23 May 2023 07:17:15 GMT

Hi @abbiebowles2403,

If you have an EE phone, you can call 150. If not, please call 07953 966 150.

Thanks

James