topic Re: Will stay connected work on and old sim in Mobile Data

Will stay connected work on and old sim

Kai682 — Sat, 20 May 2023 15:53:09 GMT

Will stay connected work on an old SIM card, before stay connected came out?

Re: Will stay connected work on and old sim

XRaySpeX — Sat, 20 May 2023 16:01:54 GMT

Probably not as your plan would not have included "stay connected".

Re: Will stay connected work on and old sim

Leanne_T — Sun, 21 May 2023 06:11:43 GMT

Hi @Kai682

Thanks for coming to the community.

Please see our What is Stay Connected? Help page for full information 🙂

Leanne.

Re: Will stay connected work on and old sim

Kai682 — Sun, 21 May 2023 11:46:44 GMT

Hiya,

I have had a Look on the Stay Connected webpage and nothing really helped, If I got a replacement sim, would this give me stay connected?

@Leanne

Re: Will stay connected work on and old sim

Leanne_T — Sun, 21 May 2023 12:17:40 GMT

Hi @Kai682

What plan do you have and when did you take out the contract or upgrade?

Leanne 🙂

Re: Will stay connected work on and old sim

XRaySpeX — Sun, 21 May 2023 14:31:26 GMT

No, a replacement SIM is just 1 on the same contract with the same no. to replace an existing SIM that has been lost, broken or of the wrong size for a new phone. What matters is when your current contract was started. Before or after 07/07/21?