topic Re: No mobile data connection in Mobile Data

No mobile data connection

Ianlewis999 — Tue, 16 May 2023 20:26:20 GMT

For over a week now, I haven't been able to connect to mobile data. My WiFi connection is fine.

bristolian — Tue, 16 May 2023 20:46:15 GMT

What happens when you try? Does your phone show coverage indicators?

Toggling mobile data off/on, and repeating the exercise with flight mode - would be a good first step here.

Ianlewis999 — Wed, 17 May 2023 11:58:05 GMT

It shows the 4G icon but when I try using the Internet it states 'no Internet connection ' at the top of the screen. Tried toggling but no joy.

James_B — Wed, 17 May 2023 12:18:28 GMT

Are you only seeing this issue in one location or everywhere?

James

Ianlewis999 — Wed, 17 May 2023 12:28:10 GMT

Everywhere

James_B — Wed, 17 May 2023 12:44:26 GMT

What type of phone are you using @Ianlewis999?

Do you have data remaining in your allowance?

James

Ianlewis999 — Wed, 17 May 2023 12:49:51 GMT

Samsung Galaxy A13. Full data allowance remains.

James_B — Wed, 17 May 2023 12:59:40 GMT

Does restarting your phone resolve the issue @Ianlewis999?

Is mobile data turned on in your settings?

James

Ianlewis999 — Wed, 17 May 2023 13:04:51 GMT

Tried all that. Think I may have to go into ee shop.

James_B — Wed, 17 May 2023 13:11:41 GMT

I'd recommend contacting our Technical Support Team on 150.

They'll be happy to help. 🙂

James

bristolian — Wed, 17 May 2023 17:04:34 GMT

@Ianlewis999 wrote:

It shows the 4G icon but when I try using the Internet it states 'no Internet connection ' at the top of the screen.

I've experienced these symptoms myself - does your phone show VoLTE/4G-calling when this happens?