topic Re: Website pages/apps not loading in Mobile Data

Website pages/apps not loading

Ccoe91 — Sun, 14 May 2023 08:31:20 GMT

Hi,

Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etc

While I am on WiFi it all works perfectly fine. I have made sure I have the right conent locks, I have troubleshooted consistently following EE suggestions and the coverage checker for my area still reads 100% for 4g.

I got a new phone between the 11th and 13th and on each I had the same issue. These were the Pixel 3a and now the Pixel 7a. This leads me to think it's not a phone issue but rather an EE issue.

Any ideas? My phone is borderline unusable when I am at work and outside the house.

Re: Website pages/apps not loading

Christopher_G — Sun, 14 May 2023 10:24:14 GMT

Hi @Ccoe91

Welcome to the community.

Have you tried changing the parental controls through your My EE account? This may help fix those problems.

Chris

Re: Website pages/apps not loading

Ccoe91 — Sun, 14 May 2023 10:46:12 GMT

I have indeed. I've changed them myself and I've also had support change them. Each time I've done this I've reset my phone and each time I still find I have the same issue.

Re: Website pages/apps not loading

Christopher_G — Sun, 14 May 2023 11:37:03 GMT

OK, thanks @Ccoe91

I recommend continuing to speak to our technical support team so they can look into this further.

Chris

Re: Website pages/apps not loading

Slinklink20 — Sun, 14 May 2023 18:42:31 GMT

Hi Ccoe,

Did you figure out what the problem was with this? I’m having the exact same issue with my Pixel 6, also on 4g, and it seemed to start in the last few days.

Thanks!

Re: Website pages/apps not loading

Ccoe91 — Sun, 14 May 2023 18:53:53 GMT

Hey,

Nothing concrete yet. Been through all sorts with chat and eventually got forwarded through to a tech guru. They suggested it could be an issue with the SIM as i've had the issue across two phones. So tomorrow I'm going to an EE shop to get a new SIM and we'll see if what happens after that.

Re: Website pages/apps not loading

Slinklink20 — Sun, 14 May 2023 19:02:59 GMT

Hey,

Ok, thanks for letting me know. Hopefully that will solve the issue.

Cheers.

Re: Website pages/apps not loading

Ccoe91 — Mon, 15 May 2023 18:01:30 GMT

Hi again,

It was 100% a SIM issue. They gave me a new one in the store and I no longer have 4g issues.

Could be the same with you, it's well worth a look.

Good luck!

Re: Website pages/apps not loading

Katie_B — Tue, 16 May 2023 06:46:51 GMT

Thanks for coming back and letting us know @Ccoe91.

It's great to hear this is now resolved.

Katie

Re: Website pages/apps not loading

AmyBeal — Tue, 16 May 2023 07:04:21 GMT

I have the same issue but not a new phone

Re: Website pages/apps not loading

Katie_B — Tue, 16 May 2023 07:09:14 GMT

Good morning @AmyBeal

I have responded to your other THREAD.

Katie.

Re: Website pages/apps not loading

Slinklink20 — Tue, 16 May 2023 07:27:06 GMT

Hi Ccoe91.

I have also just got a new SIM, and can confirm that this was the issue for me too. Everything is working on mobile data now.

Thanks for your help!

Re: Website pages/apps not loading

Katie_B — Tue, 16 May 2023 07:31:53 GMT

Thanks for letting us know @Slinklink20.

Katie 🙂

Re: Website pages/apps not loading

Ccoe91 — Tue, 16 May 2023 09:30:04 GMT

Fantastic. Glad you got it sorted too.

If anyone else reads this then try out a new SIM!