topic Re: EE Sales lied about gifted data retains it's roaming ability in Mobile Data

EE Sales lied about gifted data retains it's roaming ability

wfhwfh — Wed, 10 May 2023 17:59:42 GMT

Got to France, and roaming data just never worked.

Main iPhone had roaming. None of the others.

Not a satisfied EE customer.

Re: EE Sales lied about gifted data retains it's roaming ability

Katie_B — Thu, 11 May 2023 05:35:55 GMT

Hello @wfhwfh.

Welcome to the community.

Are you aware if a pass has been bought for the other phone whilst roaming?

What was advised by our sales team?

Speak soon,

Katie

Re: EE Sales lied about gifted data retains it's roaming ability

Chris_B — Thu, 11 May 2023 07:14:08 GMT

@wfhwfh You can gift data when abroad but the devices it’s used on still have to have the ability to roam you still have to have roaming enabled on those devices as roaming is an account based feature.

Re: EE Sales lied about gifted data retains it's roaming ability

wfhwfh — Thu, 11 May 2023 09:28:49 GMT

Thank you @Chris_B for the reply.

On the way to Dover, Sim was working perfectly in the car providing current traffic condition.

Driving off at Calais, EE text message saying no roaming.

Each sim must be an account.

Re: EE Sales lied about gifted data retains it's roaming ability

Chris_B — Fri, 12 May 2023 13:07:38 GMT

@wfhwfh It’s one account but all devices have their own settings within that account. Each contract has to have the ability to roam enabled for it. It sounds like it’s only enabled for your device so that’s why your device works. Once roaming is enabled for all contacts on your account they’ll work abroad.