topic Re: Lost phone in Mobile Data

Lost phone

Kieran180401 — Mon, 08 May 2023 21:53:39 GMT

Hi I reported my phone lost months ago then gave me a new phone and a SIM card with the same number does ee delete everything off my phone like wallet and photos and contacts and messages

Re: Lost phone

XRaySpeX — Mon, 08 May 2023 22:11:10 GMT

No, if it's been lost EE has no access to it. They will just blacklist it so it can't be used on a mobile network but it could be used over WiFi.

Re: Lost phone

bristolian — Mon, 08 May 2023 22:12:49 GMT

If you had a PIN or other device-level security set, this could protect your personal data. If not, then anything stored on the phone would have been potentially free for a thief to use if they wanted to.

Re: Lost phone

Kieran180401 — Mon, 08 May 2023 22:14:23 GMT

Oh so they can access my wallet and everything cause I didn’t have a pin at the time on it

Re: Lost phone

XRaySpeX — Mon, 08 May 2023 22:15:25 GMT

That's right! You left it at risk.

Re: Lost phone

Kieran180401 — Mon, 08 May 2023 22:18:09 GMT

Is there anyway it can be deleted?

Re: Lost phone

XRaySpeX — Mon, 08 May 2023 22:21:19 GMT

Not by you, unless you can re-find it.

Re: Lost phone

Kieran180401 — Mon, 08 May 2023 22:22:15 GMT

Alright thanks for your help but will it delete my old messages or again unless I find it cause some messages are important

Re: Lost phone

XRaySpeX — Mon, 08 May 2023 22:27:20 GMT

Only whoever possesses it can delete or read any msgs.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Lost phone

Kieran180401 — Mon, 08 May 2023 22:44:01 GMT

Also with my new phone and SIM card if I call and message on my new phone will my old phone get the messages

Re: Lost phone

XRaySpeX — Mon, 08 May 2023 22:46:17 GMT

No, the SIM would have been blocked & the phone blacklisted.