topic Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started in Mobile Data

The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

acidhouseitems — Sat, 06 May 2023 00:41:24 GMT

The FREE DATA OFFER For the King's Coronation the free data from EE on Saturday and Sunday.

Seems not to have started as yet, UK Saturday 01:20 am onwards.

Checked my Data / Balance and taken the screenshot : for reference , by which time just before midnight UK GMT.

Clicked on the text message link which give some details but after reading the online content this was into 6th Saturday after 00.05am.

Shocked to notice it had used some Data, this I kind of predict is using my own account balance Data. For the this Forum Post / Registering .

Hello to all, Many Thanks for reading my Late Night / Early Morning community forum post.

Please do Celebrate the King's Coronation and Maybe somebody can confirm if this data from EE on Saturday and Sunday is still going ahead?

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Chris_B — Sat, 06 May 2023 07:14:55 GMT

@acidhouseitems First Ive head about this. And why Saturday/Sunday when the coronation is Monday. The weekend is not relevant to the coronation so this make no sense for such an offer

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Christopher_G — Sat, 06 May 2023 07:18:59 GMT

Hi @acidhouseitems

Welcome to the community.

Could you give it a try again this morning please? I can confirm that this is an EE Promotion.

@Chris_B - The coronation is today. 🙂

EE ANNOUNCES FREE MOBILE DATA FOR ALL TO CELEBRATE THE KING’S CORONATION

Chris

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Chris_B — Sat, 06 May 2023 07:42:13 GMT

@Christopher_G I knew that. Lol.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Chris_B — Sat, 06 May 2023 07:47:37 GMT

@Christopher_G So it’s only free data if you e used up your data allowance. You still use your allowances but if you run out you’ll get free data. Sorry to say but that’s not really an offer of free data as this will only be applicable to those who have run out of data not the majority of customers who have a data allowance. While it sounds good it’s not going to cover the vast majority of EE customers who are still within their data allowance.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Christopher_G — Sat, 06 May 2023 07:58:53 GMT

It's zero rated data for eligible customers, even if you've ran out of data, @Chris_B.

I can see the confusion from that Newsroom article though. This help page explains it better with some frequently asked questions: EE ANNOUNCES FREE MOBILE DATA FOR ALL TO CELEBRATE THE KING’S CORONATION

Chris

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

bristolian — Sat, 06 May 2023 08:23:12 GMT

Nice gesture, mainly that this doesn't just apply to streaming coronation-related stuff but everything else too. Quite a few high-profile sporting events today, I'll be at one but following another at half-time.

If only there were a way to exclude these days from device-based data-counters, happy days.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Chris_B — Sat, 06 May 2023 08:27:29 GMT

@Christopher_G So who’s an eligible customer? How does one know that they are eligible for this offer.

Ive just switched Wi-Fi off on my phone just for this weekend just to see if I use my allowance.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Christopher_G — Sat, 06 May 2023 08:37:45 GMT

We are zero rating the mobile network for EE, BT Mobile and TMUK customers. The zero rating applies to PAYM and PAYG customers, excluding business customers.

There are other exclusions too, customers who are overseas or in our collections system.

Chris

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

foxtrotmike — Sat, 06 May 2023 09:02:13 GMT

https://ee.co.uk/coronation

FAQS here

I’ve run out of data - what does this mean for me?

Even if you’ve run out of data before Sunday on your usual plan, you’ll be able to access data services for the 48 hour period. You won’t incur any additional charges.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

WhoAreU17 — Sat, 06 May 2023 09:48:50 GMT

Wasn't working for me so went on livechat and they have given me unlimited data for the weekend..

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

ianali — Sat, 06 May 2023 10:16:22 GMT

Was told my data would be free all this weekend but my data left value is reducing today?

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

WhoAreU17 — Sat, 06 May 2023 10:50:14 GMT

Wasn't working for me so went on livechat and they gave me unlimited data for the weekend

I had 94gb left

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

XRaySpeX — Sat, 06 May 2023 12:15:55 GMT

~~@ianali : It's only after you run out of data that you get free data this weekend. Until then you have your usual ration.~~

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

Christopher_G — Sat, 06 May 2023 11:03:43 GMT

Yes, data is zero rated for EE pay as you go and pay monthly customers, @WhoAreU17. If it isn't working, have a chat with our Mobile Care team.

More information on the free data offer this weekend is available here >

Thanks

Chris

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

EssexBoyEE — Sat, 06 May 2023 11:12:53 GMT

@XRaySpeX wrote - It's only after you run out of data that you get free data this weekend. Until then you have your usual ration.

Really?, so you have to use up All your Data in order to get the Free Unlimited Data Weekend, so what happens Monday Morning thhen, you have no Data left?

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

WhoAreU17 — Sat, 06 May 2023 11:18:55 GMT

Read what I said again 👍

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

bristolian — Sat, 06 May 2023 11:39:44 GMT

Two very similar threads merged.

The staff replies thus far seem to suggest that - if mobile data has been zero-rated for all consumer customers - existing data alowances should remain intact. If not, there may be an individual billing issue.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

XRaySpeX — Sat, 06 May 2023 11:56:49 GMT

@EssexBoyEE : Sorry, I was wrong. There was an ambiguity in the News item about it mentioned above.

Any use of data over this weekend by eligible customers is zero rated. So you won't decrease your allowance.

Re: The FREE DATA OFFER For the King's Coronation SEEMS it hasn't started

niko1065 — Sat, 06 May 2023 13:44:20 GMT

Hi, I'm PAYG and and don't seem to be aquiring this free data offer. What do I need to do? And does it even apply to me?