topic Re: Mobile data not working in Mobile Data

Mobile data not working

Kiels — Sat, 06 May 2023 08:39:06 GMT

I'm on an unlimited plan and last night when I tried to use my data I was not able too, it says I have it but the symbol is (H) instead of 4g? Im in my house where It has worked perfectly but for some reason it has gone bad and I'm not able to get good speeds nor am I able to send texts and calls anymore. I have checked the connection around my area and it says it's fine. Could anyone try to help?.

Re: Mobile data not working

bristolian — Sat, 06 May 2023 09:25:39 GMT

What do you mean by "checking the connection"? I presume you mean using the status checker webtool - did you choose "check status" for known faults or "check coverage" for predicted service?

The H symbol indicates you're using 3G rather than 4G - this would potentially cause limited speeds but shouldn't impact texts or calls. If you toggle flight mode this may trigger a reconnection to 4G.

Re: Mobile data not working

Kiels — Sat, 06 May 2023 09:34:57 GMT

I check both status & connection and both were fine, I have tried flight mode on and off multiple times doesn't seem to fix it. When I try to message or call I get error 10, all this randomly started happening this morning.

Re: Mobile data not working

bristolian — Sat, 06 May 2023 11:14:15 GMT

I'd suggest using the "report a problem" option on the status checker to provide details for further checks.

Do you know any other EE users locally, may be worth checking if they have similar issues.