Data Roaming - USA

Mitch99 — Thu, 04 May 2023 02:53:23 GMT

Arrived today. Neither myself or my wife are getting the service we paid for. Data roaming is on, but although we occasionally see AT&T in the top left hand corner, nothing is connecting. We have tried switching the phones on and off, switching data roaming off and back on. Any ideas?

Re: Data Roaming - USA

_MrR_ — Thu, 04 May 2023 06:32:01 GMT

Hi @Mitch99

That’s a strange one. The fact that the phones are periodically picking up AT&T would indicate you have roaming active on your account (usually if you don’t, even getting a signal doesn’t happen, you simply get No Service / SOS only)

You’ve switched on data roaming so that should work also. `I assume you have roam further on your account and don’t have any spend caps in place that could prevent anything from working.

When you do have AT&T coverage, are you able to make or receive calls?

Could it be that you’re in a bad coverage area, could a manual roam onto T-Mobile fix this?

topic Re: Data Roaming - USA in Mobile Data

Data Roaming - USA

Re: Data Roaming - USA