topic Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection" in Mobile Data

New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 14:08:25 GMT

I have a new EE data SIM installed in a Pixel 7. The Internet settings show "EE, 4G" and the settings show that data is being used, because the reported usage is going up.

But no applications can operate. They all say "no internet". The mobile data connection icon, the triangle in the upper right of the screen, shows an exclamation mark.

It appears that applications can connect, but no data are downloaded.

I have attempted to add a new Access Point Name for EE. I have reset the APN settings. But nothing works.

Can anyone please help or advise?

Thanks

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 14:02:40 GMT

I have a new EE data SIM installed in a Pixel 7. The Internet settings show "EE, 4G" and the settings show that data is being used, because the reported usage is going up.

But no applications can operate. They all say "no internet". The mobile data connection icon, the triangle in the upper right of the screen, shows an exclamation mark.

It appears that applications can connect, but no data are downloaded.

I have attempted to add a new Access Point Name for EE. I have reset the APN settings. But nothing works.

Can anyone please help or advise?

Thanks

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 14:03:41 GMT

I have a new EE data SIM installed in a Pixel 7. The Internet settings show "EE, 4G" and the settings show that data is being used, because the reported usage is going up.

But no applications can operate. They all say "no internet". The mobile data connection icon, the triangle in the upper right of the screen, shows an exclamation mark.

It appears that applications can connect, but no data are downloaded.

I have attempted to add a new Access Point Name for EE. I have reset the APN settings. But nothing works.

Can anyone please help or advise?

Thanks

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

XRaySpeX — Wed, 03 May 2023 15:08:19 GMT

@KenAppleby : Why post 3 repetitions? It won't be answered any quicker! Also breaks Community rules.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Katie_B — Wed, 03 May 2023 15:25:32 GMT

Hello @KenAppleby.

Welcome to the community.

Is your data SIM pay as you go or pay monthly?

Katie

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 15:30:06 GMT

Hi,

It's Pay-as-you-go.

Thanks.

Ken

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

XRaySpeX — Wed, 03 May 2023 15:33:12 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 15:38:11 GMT

Hi,

AL to 150 just reports current balance for SMS. Nothing about data connection.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Katie_B — Wed, 03 May 2023 16:30:54 GMT

Thanks for getting back to us @KenAppleby.

Are you aware if the SIM has been activated?

Katie

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 16:52:15 GMT

The information that came with ths SIM says it doesn't need activating.

The strange thing is that the phone settings say "EE Connected 4G". And the status bar says 4G. The status icon, the triangle on the upper right, has an exclamation mark.

I have tried a BT SIM in the phone and ithat works fine.

Thanks.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Katie_B — Wed, 03 May 2023 16:54:39 GMT

Hi @KenAppleby.

Was the phone bought direct with EE?

If not is your phone unlocked to all networks?

Katie

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 17:06:42 GMT

I think that's probably the problem, thanks.

I got the phone from BT Shop. It was not supposed to be tied to BT, but it looks like it is.

Thanks for the help. I'll find a way to untie it.

Ken

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

XRaySpeX — Wed, 03 May 2023 17:22:36 GMT

As long as you bought it after Dec '21 it won't be locked to any network. OFCOM banned that.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Wed, 03 May 2023 17:28:13 GMT

I bought it in March 2023. So that's not the explanation then?

Ken

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Leanne_T — Thu, 04 May 2023 06:56:55 GMT

Hi @KenAppleby

Can you make calls and send texts?

Do you have data remaining from your pack?

Leanne.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Thu, 04 May 2023 07:16:40 GMT

Hi Leanne_T,

On calls I get an automated message telling me I have no credit to make calls, which is not surprising on a data-only SIM.

Texts work.

Data usage continues to go up (now at 14.71 MB) but there is no internet access for any app. Looking at the details of the data usage it is all Background. Foreground usage is 0.

I have tried a lycamobile SIM and the exact same thing happens.

Thanks,

Ken

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Leanne_T — Thu, 04 May 2023 07:21:51 GMT

Thanks @KenAppleby

Just to check, do you have mobile data turned on in your network settings?

Could you make sure the APN settings are correct for EE, as shown in our EE APN Settings: Where to find them article?

Leanne 🙂

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Thu, 04 May 2023 07:40:05 GMT

Yes, mobile data is on, and the APN settings appear correct, though missing the MMS, MMSC settings. I have created a new APN with the full details. Still no internet. Background app data usage is now up to 15.2MB.

I have reset the APN settings. Still no internet for app.

Thanks Leanne_T

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

Leanne_T — Thu, 04 May 2023 08:09:04 GMT

Thanks for trying @KenAppleby

Are you able to try the EE SIM card in another phone to see if you have an internet connection?

Leanne.

Re: New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

KenAppleby — Thu, 04 May 2023 08:17:40 GMT

Yes, thanks, Leanne_T.

The EE SIM in another phone behaves the same. The connection status is "Connected, EE 4G, but no internet for any apps.

Ken