topic Re: Data Disappeared: Returns sometimes when I switch airplane mode on & off in Mobile Data

Data Disappeared: Returns sometimes when I switch airplane mode on & off

KP54 — Tue, 02 May 2023 16:41:52 GMT

I recently got a new upgrade and now I am getting an error message 'No Sim Available'. My data is gone. Sometimes, if I switch airplane mode on and off the data comes back but then it disappears again. What is the issue?

Re: Data Disappeared: Returns sometimes when I switch airplane mode on & off

Chris_B — Tue, 02 May 2023 17:07:37 GMT

@KP54 Try clearing the sim and you might need to request a replacement SIM card.

Re: Data Disappeared: Returns sometimes when I switch airplane mode on & off

KP54 — Tue, 02 May 2023 17:40:01 GMT

Thanks Chris. What does 'clearing the sim' mean?

Re: Data Disappeared: Returns sometimes when I switch airplane mode on & off

Leanne_T — Wed, 03 May 2023 06:49:10 GMT

Hi @KP54

Thanks for coming here.

Could you try gently cleaning the SIM card, I believe this is the advice from @Chris_B.

Are you able to try the SIM in another phone to see if the same happens?

Leanne 🙂