topic abroad data not working in Mobile Data

abroad data not working

Jamieno1 — Mon, 24 Apr 2023 09:31:54 GMT

I’m abroad , I have roaming and travel pass and my data is not working , plusmy account says I’m not the bill payer wen I am . And cannot call 150

Re: abroad data not working

Katie_B — Mon, 24 Apr 2023 09:34:01 GMT

Hello @Jamieno1.

Welcome to the community.

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Are you connected to a local network?

Speak soon,

Katie

Re: abroad data not working

Jamieno1 — Mon, 24 Apr 2023 09:41:24 GMT

I had an add on before I left .I am connected to local network KPN NL t mobile . Data on low 4g . internet not loading . Thanks .

Sent from my iPhone

Re: abroad data not working

Katie_B — Mon, 24 Apr 2023 09:46:55 GMT

Thanks for getting back to me @Jamieno1.

Have you tried manually connecting to another available network?

Katie

Re: abroad data not working

XRaySpeX — Mon, 24 Apr 2023 10:22:06 GMT

You need to be set up as the Bill Payer under Account Settings > Manage Numbers