topic Re: Data less than what I purchased in Mobile Data

Data less than what I purchased

nicholaswgr — Sun, 16 Apr 2023 08:28:09 GMT

I bought a 30GB sim card from Heathrow airport last week for £25 but it seem like i only have 25gb. It’s a week in and they’re telling me i’ve used 80% of my data, that’s just impossible.

Re: Data less than what I purchased

XRaySpeX — Sun, 16 Apr 2023 12:53:42 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data less than what I purchased

nicholaswgr — Thu, 20 Apr 2023 06:32:29 GMT

“Your current balance as of today 07:31 is £0.00. You have unlimited minutes, unlimited texts and 883MB remaining until 08/05/2023 for your SIM Local Pack. Your last top up was £15.00 on 14/02/2023 at 14:14. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”

Re: Data less than what I purchased

Leanne_T — Thu, 20 Apr 2023 07:02:27 GMT

Hi @nicholaswgr

Thanks for coming here.

The reply shows the £15 pack has been purchased, I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂