topic Re: Mobile Data - Fair Signal but no Data in Mobile Data

Mobile Data - Fair Signal but no Data

Helen7849 — Sat, 15 Apr 2023 18:34:03 GMT

Hi - We have a seasonal caravan and have used a Nighthawk M2 for the last year with data rates of up to 40 mbs. Over the last two weekends although the device registers a "Fair" signal, and shows as connected to the EE Service, we get no internet at all - Device works fine in other locations - We have only just renewed our contract, and only did so on the back of previous good service.
We opened a case last weekend, but a response has come back stating no local issues (Case 4386674).

Any suggestions?

Re: Mobile Data - Fair Signal but no Data

bristolian — Sat, 15 Apr 2023 19:21:49 GMT

Do you, or any friends/relatives locally, use an EE mobile - and is that similarly affected?

Re: Mobile Data - Fair Signal but no Data

Helen7849 — Sat, 15 Apr 2023 19:27:34 GMT

Hi - Yes, we have another mobile attached to the data account which is also affected, and my company provided mobile is also EE and this affected - The mobiles intermittently connect, but the dongle doesn't - All devices register signal and 4g/5g but when you try and access a resource is says there is no internet connection.

Re: Mobile Data - Fair Signal but no Data

bristolian — Sat, 15 Apr 2023 19:37:44 GMT

That's good evidence of a network issue. I would suggest a report is logged on the status checker against every individual phone that's affected.

If that fails to elicit a resolution, you'll need to report it via CS on 150 and insist on getting a fault report raised. This may require some persistence.

Out of interest, and assuming 3G is available in this location, does disabling 4G/locking to 3G make any difference? This should also have the side effect of toggling mobile data.

Re: Mobile Data - Fair Signal but no Data

Helen7849 — Sat, 15 Apr 2023 19:40:47 GMT

Thanks for your advice - I've got everything running on a Vodaphone sim at the moment, so will try forcing 3g on the EE sim in the morning

Re: Mobile Data - Fair Signal but no Data

Helen7849 — Sun, 16 Apr 2023 08:31:45 GMT

Tried the EE Sim this morning, and while looking for the 3G settings the signal retuned, and we are back on circa 20 mbs downloads - Fingers crossed that it was a temporary issue that's been resolved - Thanks bristolian for your support.