https://community.ee.co.uk/t5/Mobile-Data/bought-add-ons-but-no-data/m-p/1244722#M149981 <P>Hi, I have topped up my credit and then bought an add on for data, I received an email saying I could start using my data and in My EE there shows that I have 10GB available, but it is not working, is there another step that I am missing? Thanks!</P> Thu, 13 Apr 2023 13:43:58 GMT Andrenaje 2023-04-13T13:43:58Z https://community.ee.co.uk/t5/Mobile-Data/bought-add-ons-but-no-data/m-p/1244722#M149981 <P>Hi, I have topped up my credit and then bought an add on for data, I received an email saying I could start using my data and in My EE there shows that I have 10GB available, but it is not working, is there another step that I am missing? Thanks!</P> Thu, 13 Apr 2023 13:43:58 GMT https://community.ee.co.uk/t5/Mobile-Data/bought-add-ons-but-no-data/m-p/1244722#M149981 Andrenaje 2023-04-13T13:43:58Z https://community.ee.co.uk/t5/Mobile-Data/bought-add-ons-but-no-data/m-p/1244786#M149982 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2759339">@Andrenaje</a></SPAN>,</P> <P>Is it a brand new SIM?</P> <P>Are you in the UK?</P> <P>James</P> Thu, 13 Apr 2023 15:53:30 GMT https://community.ee.co.uk/t5/Mobile-Data/bought-add-ons-but-no-data/m-p/1244786#M149982 James_B 2023-04-13T15:53:30Z