topic Re: Re: Why is my data being used so quickly? in Mobile Data

Re: Why is my data being used so quickly?

AimeeR — Thu, 24 Jun 2021 08:00:33 GMT

I am exactly the same , nothing has changed on my phone . My home WiFi is very fast and I’ve ran out of data Pretty much and I’m 3 days in.

Re: Re: Why is my data being used so quickly?

James_B — Thu, 24 Jun 2021 08:07:42 GMT

Hi @AimeeR,

Welcome to the EE Community. 🙂

Does your phone ever switch to mobile data when you are connected to WiFi at home?

James

Re: Re: Why is my data being used so quickly?

mikeliuk — Thu, 24 Jun 2021 10:04:55 GMT

Hi @AimeeR ,

If you are rapidly running out of mobile data on an Android phone, I would highly recommend downloading the "Internet Speed Meter Lite" app which will give live details of data usage and will keep track of day-by-day data usage over cellular data and WiFi during the course of a month.

If instead, your mobile data provides your home WiFi, the best option is to monitor usage day-by-day using the EE app or website. By far the highest usage will be for things like 4K streaming. I currently use 6 GB to 8 GB per day and should hit between 200 GB to 300 GB per month.

Re: Re: Why is my data being used so quickly?

bristolian — Thu, 24 Jun 2021 11:31:18 GMT

iOS & Android smartphones have an in-built data counter which will itemise your data usage to individual apps, and provide this functionality. It should generally tally with EE's billing counters, although there are circumstances where small differences can be expected.

On Android at least, this inbuilt functionality will be within your phone's network connectivity settings, under "Data usage counter" or something similar.

Re: Re: Why is my data being used so quickly?

NeilOliver — Fri, 12 Aug 2022 12:39:07 GMT

Same here, I’ve had BT mobile for years but was suggested I change to ee but whereas my BT data used to comfortably last me I’ve had to gift myself data from other family members & just received an 80% used again message, I’m doing nothing differently & my other family members have experienced similar. Why is ee data not lasting as long as my BT. Something is definitely amiss!?

Re: Re: Why is my data being used so quickly?

Leanne_T — Fri, 12 Aug 2022 14:43:41 GMT

Hi @NeilOliver

Thanks for coming here.

Do you have a new device?

Have you downloaded any apps?

Thanks.

Leanne.

Re: Re: Why is my data being used so quickly?

NeilOliver — Fri, 12 Aug 2022 16:15:49 GMT

Hi Leanne, Nope, everything is as it was on BT but ee is eating the data. 🙁

Re: Re: Why is my data being used so quickly?

Leanne_T — Sat, 13 Aug 2022 06:51:25 GMT

Hi @NeilOliver

Do you connect to WiFi at home?

What device are you using?

Leanne.

Re: Re: Why is my data being used so quickly?

NeilOliver — Sat, 13 Aug 2022 10:57:51 GMT

Hi Leanne, At the risk of repeating myself, we all have iPhones & all use is identical to how it was on BT & yes we all connect to our Home Wi-Fi at home. As you can see from other posts this isn’t an isolated case!? ee data seems to be used faster than your competitors? Hopefully this can be corrected!?

Regards, Neil.

Re: Re: Why is my data being used so quickly?

Leanne_T — Sat, 13 Aug 2022 11:07:28 GMT

Hi @NeilOliver

If you give us a call on 150, the team will get this looked into further for you.

Leanne 🙂

Re: Re: Why is my data being used so quickly?

marco806 — Thu, 13 Apr 2023 05:13:33 GMT

ive just installed internet speed meter lite.

Opened the same page on wifi, then did the same on ee data

Data used on wifi 3MB

Data used on ee 76MB

Re: Re: Why is my data being used so quickly?

Alan012 — Sun, 25 Jun 2023 14:39:38 GMT

Hi NeilOliver did you get sorted with the data usage issue...I'm exactly the same had a 100gb data with bt mobile but the swapped me to ee contract ..☹️ never ran out of data with bt mobile but past 2 months running out of data(100gb) nothing has changed on phone or how phone is used...one day used 27gb and ee helpline said it was YouTube...but I don't use YouTube much..(think I'd have to be on it all day non stop to use that much)

Re: Re: Why is my data being used so quickly?

James_B — Sun, 25 Jun 2023 15:02:19 GMT

Hi @Alan012,

Welcome to the EE Community. 🙂

Could you have accidentally left YouTube playing in the background on auto play?

Have you

James

Re: Re: Why is my data being used so quickly?

Alan012 — Sun, 25 Jun 2023 15:26:47 GMT

All these years I've been with bt mobile no problems? Reading on this forum only got to page 8 out of 137 and alot of people having same problem of alot of data loss? No YouTube left on as I close them down....even this morning I've used 7gb data ..on browsing fb, and a couple of games with is a lot of data... the amount of issues on forum seem to be a ee problem related..but get told off ee help its YouTube but I hardly ever use it..not sure what else I can do hope you can advise/ rectify as seems to be alot of people it's happening too..thanks

Re: Re: Why is my data being used so quickly?

bristolian — Sun, 25 Jun 2023 15:32:25 GMT

Apple & Android phones have a data counter menu option that breaks data usage down into individual functions & apps.

The answer to most "what is using my data" queries lies in checking this menu.

Re: Re: Why is my data being used so quickly?

JunXS — Tue, 06 Aug 2024 12:09:06 GMT

I just moved from O2 to EE. I was on 2gb/m on O2. On EE I've signed up to the 5gb package.

Within 5 days I've received "you have used 80% of your data allowance" message. 5 days!

When I was on O2 I never reached my 2gb in a month. I use WiFi at home and at work. So the only time I would use mobile data would be during my drive home or if I go out with my friends maybe 2 times a month.

It does not make sense that I've used 4gb of data within 5 days of signing up with EE.

I now turn my mobile data off and will have to manually turn it on every time I want to use it, this will be a horrible situation to get used to each and every time I want to use my phone when I'm not home.

I'm using the same phone as I had before on O2. I've checked WiFi signal in every room and I get wireless reception perfectly fine. There is something different or wrong with the way EE calculates it's data.

Re: Re: Why is my data being used so quickly?

JunXS — Tue, 06 Aug 2024 12:12:38 GMT

That's not a thing, when you come out of an app it stops, or pauses until you return to it.

Re: Re: Why is my data being used so quickly?

bristolian — Tue, 06 Aug 2024 12:39:47 GMT

There's a possibility that increased data usage on EE cf O2, could be a result of better overall data service.

Thus more usage being possible without realising.

Re: Re: Why is my data being used so quickly?

marco806 — Tue, 06 Aug 2024 12:50:52 GMT

Someone had activated a SIM that was associated to me, that I had never received...It was either an EE employee who did it or they sent my SIM to someone else.

I finally got a very helpful staff member in their investigation team to clarify and sort it.. The person using "my" SIM was on all sorts of sites at ungodly hours.

I got all my data back...Data that was being used before I'd even received and activated what I was told was a replacement SIM that I'd never requested.

Hence why I think it was an EE employee up to no good....it won't have been an isolated case!!

Re: Re: Why is my data being used so quickly?

Cheskamiggy — Tue, 30 Dec 2025 21:11:09 GMT

I am in a very similar situation. My family and I was with BT family sim and was only paying £40 a month for simcards. Unlimited call and text and had 20gb data each sim. Never had issue with data, always had good signals wherever we go. Then I was told that BT and EE is becoming one and that it will get better. Our data now goes pretty quickly. I feel like I got scammed by EE. I really regret it. I should have asked around but because they told me that theybare merging with BT, I thought it wont be a problem. I will not renew with EE next year.