topic Re: Data in Mobile Data

Data

Maxkaz17 — Sun, 09 Apr 2023 08:25:02 GMT

I have 40GB of data every month and for some reason it asking me to buy more data, when it just changed for a new month. So why do I need to buy data if I already have a monthly plan. Now I can not use my data that I pay for every month without having to buy it?.

Re: Data

Katie_B — Tue, 11 Apr 2023 07:10:59 GMT

Hi @Maxkaz17.

Did you previously buy a data add-on before your monthly refresh?

If yes, could it be a possibility that this is running out not your actual data?

What reports back if you text AL to 150?

Speak soon,

Katie 🙂

Re: Data

Maxkaz17 — Fri, 14 Apr 2023 09:04:09 GMT

It ok now, I've sorted it. My phone has been playing up ever since I've
had and it getting worse, anyway I had to restart my phone in order for it
to reset my data.
My monthly data never runs out and on the day I had to use my data it just
said I need to buy data, bearing in mind monthly allowance reset on 7th of
every month and it also sa8d on my EE account that I had 40GB left which is
part of my plan.
Thanks for your response.