topic Re: Unable to Gift in Mobile Data

Unable to Gift

PeterGen — Sat, 08 Apr 2023 07:04:27 GMT

For some strange reason when trying to gift data within my family account it keeps giving me an error saying, unable to process try again later. This is happened for a few days now and despite me having in excess of 90gb unused data… is is only me? This is in the U.K. and recipients phones are U.K.

Re: Unable to Gift

Christopher_G — Sat, 08 Apr 2023 09:59:10 GMT

Hi @PeterGen

Welcome to the community.

Does this happen both through the My EE app and My EE desktop site?

Chris

Re: Unable to Gift

PeterGen — Sat, 08 Apr 2023 10:03:20 GMT

Both sadly. On the app it does not even recognise all numbers in the family group, it does on the desktop site though

Re: Unable to Gift

Christopher_G — Sat, 08 Apr 2023 10:09:17 GMT

OK, thanks for checking, @PeterGen

I would recommend speaking to our Mobile Care team so they can look into why this is happening and gift the data manually.

Chris