topic Data not working in Mobile Data

Data not working

GJ74 — Mon, 03 Apr 2023 12:45:56 GMT

Hi, my phone data stopped working a few days ago on my Samsung Galaxy A12. I have tried turning data roaming off then back on, mobile data off then on, airplane mode if off, turned phone off then back on, no software update outstanding. No data anywhere I’ve been. Checked balance on 150 and definitely have credit and data left. Nothing changed for it to go off. Any ideas?

Re: Data not working

Schockwave — Mon, 03 Apr 2023 13:03:21 GMT

Hello @GJ74 ,

Welcome to the community,

I take it you are on pay as you go and in the UK, or is it contract with limited data?

Re: Data not working

GJ74 — Mon, 03 Apr 2023 13:06:09 GMT

Thank you.

Yes I’m in the UK and on pay as you go with an Everything Pack and have data left.

Re: Data not working

Schockwave — Mon, 03 Apr 2023 13:09:05 GMT

@GJ74 , are you able to put your SIM card in another phone or try someone else’s SIM card in your phone to see if that works?

Are you able to make and receive calls?

Re: Data not working

GJ74 — Mon, 03 Apr 2023 14:51:50 GMT

Thank you for your reply.

I’m not able to swap sims/phones at the moment. I can make and receive calls and I have Wi-Fi whilst at home. I have noticed in connection settings under VPN it says None, should it have something else there?

Re: Data not working

Katie_B — Mon, 03 Apr 2023 16:21:21 GMT

Hi @GJ74.

Does this occur in more than one place?

The next step is what has been advised by @Schockwave and trying your SIM in another device.

I have checked my settings and VPN is not connected to so this should not be causing the issue.

If you are unable to test your SIM in another device I would recommend speaking with our technical care team who can be contacted on 0800 079 8586 free from any landline or provider.

Please be sure to keep us posted,

Katie