topic Re: Personal hotspot in Mobile Data

Personal hotspot

Megan1200 — Fri, 31 Mar 2023 16:15:05 GMT

My phone mysteriously "crashed" yesterday and now I have no personal hotspot -- and it's telling me I have to contact EE to get permission to add a hotspot to my account. What?! I had one until yesterday! I have unlimited data on my account. How do I fix this?

Re: Personal hotspot

Northerner — Fri, 31 Mar 2023 17:00:41 GMT

Hi @Megan1200

Have you tried restarting your device?

How much data have you used? You only get 600Gb per month on unlimited, if you have used more then you might need to speak to EE.

Thanks

Re: Personal hotspot

Megan1200 — Fri, 31 Mar 2023 17:06:01 GMT

Hi @Northerner :

I've restarted the device (3x now) and have only used 1.2 GB in the past month, so that shouldn't be the issue. I've just reset my network settings, and that didn't do anything either.

Re: Personal hotspot

James_B — Sat, 01 Apr 2023 08:11:44 GMT

Hi @Megan1200,

Welcome to the EE Community. 🙂

Which phone are you using?

James

Re: Personal hotspot

Megan1200 — Sun, 02 Apr 2023 12:56:11 GMT

Hi @James_B: I'm on a iPhone 13. It an unlocked phone -- purchased directly from Apple, not through an EE contract. It CAME with a hotspot !

Re: Personal hotspot

James_B — Sun, 02 Apr 2023 13:36:09 GMT

Hi @Megan1200,

Have you tried resetting your network settings?

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James