https://community.ee.co.uk/t5/Mobile-Data/Allow-data-add-ons-setting-broken/m-p/1239845#M149775 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3518149">@onevalefan2023</a></SPAN>&nbsp;</P> <P>I'm sorry to hear this.</P> <P>Are you able to contact our Customer Care team today so they can check your account?</P> <P>Jon</P> Sat, 25 Mar 2023 08:31:25 GMT Jon_K 2023-03-25T08:31:25Z https://community.ee.co.uk/t5/Mobile-Data/Allow-data-add-ons-setting-broken/m-p/1239810#M149774 <P>Hi,</P><P>I'm in the UK, not roaming. My data allowance on a monthly plan has been used up.</P><P>Neither the app nor the website will allow me to activate the function to buy additional data.</P><P>On the website, an error message like this is generated -</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="onevalefan2023_0-1679700540868.png" style="width: 1826px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/25410i59242E5B0DD2AD16/image-size/medium?v=v2&amp;px=400" role="button" title="onevalefan2023_0-1679700540868.png" alt="onevalefan2023_0-1679700540868.png" /></span></P><P>&nbsp;</P><P>I've logged in and out again. Turned off add blockers and cookie tracking blockers. Nothing works.</P><P>When you try through the app, it generates a 'something's gone wrong' error and advises to text INFO to 150. Which brings up a list of completely irrelevant, useless options.</P><P>I can't contact CS as they're closed at this time.</P><P>Why does EE conspire to make something so simple so unnecessarily convoluted, difficult, and dysfunctional?</P><P>&nbsp;</P> Fri, 24 Mar 2023 23:32:44 GMT https://community.ee.co.uk/t5/Mobile-Data/Allow-data-add-ons-setting-broken/m-p/1239810#M149774 onevalefan2023 2023-03-24T23:32:44Z https://community.ee.co.uk/t5/Mobile-Data/Allow-data-add-ons-setting-broken/m-p/1239845#M149775 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3518149">@onevalefan2023</a></SPAN>&nbsp;</P> <P>I'm sorry to hear this.</P> <P>Are you able to contact our Customer Care team today so they can check your account?</P> <P>Jon</P> Sat, 25 Mar 2023 08:31:25 GMT https://community.ee.co.uk/t5/Mobile-Data/Allow-data-add-ons-setting-broken/m-p/1239845#M149775 Jon_K 2023-03-25T08:31:25Z