topic Re: No internet in Mobile Data

No internet

kilconquhar — Fri, 17 Mar 2023 10:56:47 GMT

I have two phones on my mobile contract, one of which is showing as being registered on the network and on which calls and message texts can be made. However it will not allow me access to the internet. A small X appears beside the 4G signal icon top right on the phone. This happened after I tested a different operator's sim card in the phone. Before I did this, I was getting internet access. After I took out the test sim card and inserted the EE card again, I no longer get internet access. The phone is an old Samsung. Any suggestions or help much appreciated. Thank you

Re: No internet

XRaySpeX — Fri, 17 Mar 2023 12:46:20 GMT

@kilconquhar : Sounds like it may still have the APN of the different operator. Either:

For most phones, you can download the settings needed for the Internet from the online set up tool , OR
Manually search the Network Operators & select EE from list.

Re: No internet

kilconquhar — Fri, 17 Mar 2023 17:11:03 GMT

Many thanks. Tweaked the app settings and it works again!

Sent from my iPad

Re: No internet

Leanne_T — Fri, 17 Mar 2023 17:21:11 GMT

Thanks for letting us know @kilconquhar

Leanne 🙂

Re: No internet

XRaySpeX — Fri, 17 Mar 2023 18:33:15 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.