topic Re: Top up in Mobile Data

Top up

Cool007 — Sun, 12 Mar 2023 07:12:28 GMT

I got a Huawei Mobile WiFi I am in credit but can't use that credit to top it up anyone got any advice how I can top it up using my credit which I've already paid for?

Re: Top up

Cool007 — Sat, 11 Mar 2023 18:16:50 GMT

I've got the same problem im in credit but it won't let me use it pay for the mobile board band can someone please help

Re: Top up

XRaySpeX — Sat, 11 Mar 2023 18:18:11 GMT

@Cool007 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Top up

Katie_B — Sun, 12 Mar 2023 13:25:41 GMT

Hi @Cool007.

Welcome to the community.

Have you been able to log in to your My EE account?

Katie

Re: Top up

XRaySpeX — Sun, 12 Mar 2023 14:17:42 GMT

@Cool007 : Rather than just starting a new thread why not reply to my request to see the result of the AL text so that we may begin to help you?

Re: Top up

Cool007 — Sun, 12 Mar 2023 14:53:34 GMT

It's saying add on not permitted

Re: Top up

XRaySpeX — Sun, 12 Mar 2023 18:35:53 GMT

AL never says "add-on not permitted". Post its exact reply.

Re: Top up

Cool007 — Mon, 13 Mar 2023 07:05:03 GMT

How do I used my credit then to buy data I'm not topping it up again

Re: Top up

James_B — Mon, 13 Mar 2023 08:03:10 GMT

Hi @Cool007,

You can purchase a data add-on at add-on.ee.co.uk.

Hope this helps.

James

Re: Top up

Cool007 — Mon, 13 Mar 2023 08:07:03 GMT

I've tried that James but thanks anyway.

Re: Top up

James_B — Mon, 13 Mar 2023 08:10:04 GMT

What happens when you follow the link @Cool007?

James

Re: Top up

Cool007 — Thu, 16 Mar 2023 21:25:12 GMT

how do I convert my credit and buy data for the mobile boardband it won't let me top up and every time I top up im just adding credit and not buying the data can someone help??

Re: Top up

James_B — Fri, 17 Mar 2023 08:31:20 GMT

Hi @Cool007,

What happens when you browse add-on.ee.co.uk on a device connected to your mobile broadband router?

James

Re: Top up

XRaySpeX — Fri, 17 Mar 2023 11:30:07 GMT

@Cool007 : You keep repeating what you can't do but you don't tell us exactly what happens when you try to follow our suggestions.