topic Re: Data not working in Mobile Data

Data not working

Rferguson87 — Sun, 12 Mar 2023 04:32:09 GMT

Hi, I am in New Zealand. I am pretty sure I pay for 100GB of data with free calls and texts abroad for £30pm. So I don't understand why I can't use the internet. It's annoying I can't just leave a message for EE so they can help me. Please can someone help me understand why this isn't working. Calls and texts work fine.

Thanks

Re: Data not working

XRaySpeX — Sun, 12 Mar 2023 04:42:19 GMT

There's a 25GB pm FUP on data when roaming on PAYG. So you've probably used it all up. Were you ever able to use it there?

Re: Data not working

Rferguson87 — Sun, 12 Mar 2023 23:27:49 GMT

But doesn't it top up/renew every month? I haven't been able to use my phone since the middle of Feb. I've had to buy extra data from a different provider. I don't want to do this if I'm already paying for a service.

Re: Data not working

Katie_B — Mon, 13 Mar 2023 06:31:58 GMT

Hi @Rferguson87.

That's right, your data will refresh each month.

Have you tried manually connecting to another available network?

How long have you been in New Zealand?

Speak soon,

Katie